THE ONE Shanghai Downtown Vignette Collection by IHG

The service, Location and hospitality at The One executive suites was amazing. Our 2 night stay was great. A huge thanks to Florian and his incredible Team for making our stay so pleasant. The attention to detail and the comfort of the rooms was amazing. Delicious food and the perfect central location for exploring what Shanghai has to offer. We will definitely be back.

Room is comfortable and spacious. Free 1 round of soft drinks and beer in the fridge. Rain Showers have strong pressure and amenities have quality. Downside of hotel is there is 7-11 just beside but not 24hrs, and there is no more minimart nearby. The room fitted with washing machine but not laundry pods / detergent / powder, suggests hotel to consider providing small amt daily.

Stayed for 4 nights and overall had a decent experience. Things started off on a great note with a smooth pre-arrival email and a nice upgrade, thanks to Titanium membership – always a nice touch. Upon arrival, staff were helpful in assisting with my luggage and getting everything up to the room. Housekeeping was on point for the first two days – room was tidy and well kept. But for the last two nights, it seemed like the rubbish wasn’t cleared, probably overlooked (granted, I did order a bit too much waimai…). One thing I did notice – while arrival service was great, there was a bit of a gap during departure. I had four pieces of luggage and brought them down myself during check-out, but no one offered help to the Didi (Zhuan Che) I had booked. The hotel itself is a bit dated and could definitely benefit from some refurbishment. That said, attentive service can often make up for older hardware, and there’s still room for improvement on that front. A bit more attention to detail and going the extra mile would really elevate the experience.