The Palm at Playa — 4-Star Luxury Hotel in Playa Del Carmen, Mexico
★★★★ 4-Star Luxury Hotel

The Palm at Playa

Playa Del Carmen  ·  Mexico  ·  8Th Street Between 5Th And 10Th Avenue

4.2 1502 guest reviews

About The Palm at Playa — Luxury Boutique Hotel in Playa Del Carmen

The Palm at Playa is an exceptional 4-star hotel in Playa Del Carmen, Mexico. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, concierge, and more with the personalised warmth that defines great boutique hospitality.

Guest Reviews 4.2 / 5

Emily D
★★★★★ Jun 2025

Really solid budget accommodation. Room was huge and bed was comfy. Rooftop pool was a nice hangout area. Proximity to 5th Ave couldn't be beat, but our room was still quiet at night.

Naela Jimenez
★★☆☆☆ Jul 2025

I expected hotel to be nicer. It’s not what the pictures show. Rooms need an upgrade, towels were old and there were no wash cloths, hairdryer or iron in room. The shower has no door for privacy. The toilet was clogged when we got there, it was fixed quick though. The parking garage is horrible, not enough space to move around to park. The only things I liked was the rooftop pool and bartenders..they were nice, housekeeping did a great job cleaning room, and location. The AC was very cold, which was good but only a flat sheet was available to cover yourself. I wouldn’t stay there again.

Soula Papapetridis
★☆☆☆☆ Aug 2025

The photos are deceiving. There was no umbrellas at pool. Our air conditioning was leaking on the floor when we first came, but the staff addressed it immediately. But the shower was leaking all over the bathroom after and during shower and I had to use my towels to clean, so we wouldn’t fall… so much water! I never knew it until I had to take a shower. I resisted to take one after that. It was not the vacation I expected! Also music on streets kept us up all night! Worst! Being close to everything was no not worth it.