The Park New Delhi

Hi- We just stayed at the Park. The hotel is nicely located. The check in and check out was easy and quick. Hanny at front desk was very helpful and nice. Breakfast had a wide selection of food. During our stay, we were also offered free light meal for one family member who got sick. The staff was also helpful in keeping some medicines which required cold refrigeration. It was my sister's birthday and we were surprised that the hotel gave a nice birthday cake. The only thing which is think requires improvement is the turn around time when we require something in the room. For example we asked for iron and ironing board or cutlery and this took time to be delivered to our rooms. However, we will definitely stay at the Park again. thank you.

I recently stayed at The Park New Delhi, located in the heart of Connaught Place (CP) and would like to share a comprehensive account of my experience. Room Service – 0/5 ⭐️ Room service was the most disappointing aspect of the stay. Requests were consistently delayed, often ignored and there was no follow-up or sense of urgency. Shockingly, staff insisted on cash payments at the time of delivery and in few instances, the balance amount was not returned. Instead of such unprofessional practices, the hotel should clearly inform guests during check-in about their in-room service policies and, if needed, collect a security deposit upfront. The current approach reflects a lack of transparency, poor guest handling and raises serious concerns about internal accountability. This area requires urgent managerial intervention and process reform. Room & Property Condition – 2.5/5 ⭐️ While the room was adequately clean and functional, the property is visibly dated. Furniture, fixtures and general interiors show signs of neglect and wear. The ambiance feels tired and lacks the refinement expected of a premium hotel. A major renovation is long overdue to bring the infrastructure in line with modern hospitality standards. Staff Conduct – 4/5 ⭐️ The front desk and housekeeping staff were polite, welcoming, and well-intentioned. However, their efforts are hampered by inefficient systems and a lack of service coordination, especially in room service. Training, process alignment and better supervision are needed to ensure consistent guest satisfaction. Buffet Breakfast – 4.5/5 ⭐️ The breakfast experience was delightful. The buffet offered a well-balanced selection of Indian and continental dishes, all fresh and well-prepared. The restaurant staff were attentive and courteous, creating a pleasant and relaxing start. Location – 5/5 ⭐️ The hotel’s central location in Connaught Place is a major asset. It offers easy access to commercial hubs, restaurants, shopping centers and tourist attractions. Whether you’re in Delhi for business or leisure, the location is incredibly convenient and well-connected. Overall Rating: 2.5/5 While The Park New Delhi scores well for its location and breakfast, the poor room service and outdated facilities significantly impact the overall guest experience. The hotel certainly has potential but it must invest in infrastructure upgrades and reform critical service operations, particularly regarding in-room services and payment protocols to deliver the premium experience its brand promises.

I stayed at The Park Hotel, Connaught Place last night with my family and honestly, the experience was quite disappointing. The rooms felt very old-fashioned and not well maintained. Cleanliness was average at best, the chairs and floors didn’t look properly taken care of. The bathroom quality was especially poor. Shockingly, there was a visible gap even when the door was shut, so someone in the bedroom could still see inside. After showering, the water didn’t drain properly and kept collecting in the shower area, which was very unhygienic. Room service was extremely careless and slow. When I requested a towel and dental kit, it took them almost an hour to deliver it to the room. Overall, the room standard was nowhere close to what they claim. I would rate this hotel 2.5 out of 5, and would only recommend staying here if you have no other option in an emergency.