The Paul Hotel NYC Chelsea

Not sure why there are so many poor reviews here - this was a great place to stay! Clean, easy check in/check out, our room had a good view of the Empire State Building. We were able to check out and leave our bag with the front desk for the day, which was super convenient. The location is fantastic, walkable to Times Square, Chelsea, Union Square, etc. The room was small, but it was clean and had all the typical amenities. Only giving 4 stars because the rooftop deck was closed.

Bed was comfortable and hotel was in a good location (although a bit sketchy in the immediate area). They also let us store our luggage when we arrived early which was great. The size of the room was quite small and barely had room to open our luggage. Biggest issue was the bathroom, which was a bit run down and wasn't that clean, and the towel rack was broken and hanging slightly off the wall.

I'm shocked to see reviews offer 5/5 ratings. My experience was vastly different. The hotel room was nasty: things splashed on walls, mold around the shower, dents in walls, broken fixtures. The hotel supposedly has air conditioning but my room was consistently around 80 degrees. I asked for the air conditioner to be fix but it was never addressed during my stay. The shower varied in terms of pressure and temperature. On my last day I had to ask that the shower be fixed. The photos online are not accurate to the upkeep and maintenance of the hotel. The only positives were the proximity and wifi access was consistent.