The Peninsula Shanghai

A flawless five-star experience at The Peninsula Shanghai — a true benchmark of world-class hospitality. From the moment of arrival to departure, every interaction reflected impeccable professionalism, attention to detail, and genuine care. The staff delivers service with seamless precision and warm discretion, creating an atmosphere that is both luxurious and deeply personal. The Peninsula blends timeless elegance with modern sophistication — from the beautifully appointed rooms with sweeping views of the Bund, to the curated dining experiences and exceptional concierge service. Every element of the stay felt intentional, refined, and executed to perfection. This is not just a hotel — it is an elevated experience where hospitality becomes an art form. Highly recommended for discerning travelers who value excellence in every detail.

I had VIP guests staying at the hotel a few weeks ago, and I would like to extend my sincere thanks to Mr. Danny and his team from the Concierge for their exceptional support. Their assistance was instrumental in organizing a smooth and memorable stay for my clients. Despite several last-minute requests for airport transfers and tours, everything was arranged seamlessly and with great professionalism. Thank you to The Peninsula team — especially the Concierge team — for your outstanding service and attention to detail. Your efforts truly made a difference.

Room and location was nice and that’s it. Service could really be improved here. I first notified the hotel there were cigarette smell in my room but it felt like they did not do much to rectify it. So I was left staying in the room with that smell the whole night. Breakfast was slow and food was average. Would definitely head to other hotels for the price paid at this property.