The Penthouse at Grand Plaza

I couldn't be happier with my stay at the Penthouse at Grand Plaza. The staff was exceptional, the unit was clean to my standards, which are high. The view was spectacular. The location couldn't have been more perfect, walking distance to most everything I wanted to do during my stay. Redline subway stop on the corner made getting to Wrigley Field for the Winter Classic very easy and painless. Thanks so much to Jim and Jeri-Lou for their kindness and hospitality. The bed was very comfortable and the apartment was stocked with everything I needed including bags for the grocery store so I didn't have to buy any. The grocery store is actually attached to the building, made life very easy when I needed something.

This is truly an amazing space! Being able to have an entire condo with amazing amenities - probably the best in the city of Chicago - and its location is un matched! I was really worried because of the reviews, but please ignore those! This is a high-end condo. Not a hotel. If you want to throw huge parties and trash the place, go somewhere else! It's a sophisticated condo with high standards! This is why it appealed to me. James, Jim, and Jeri-Lou were amazing to deal with. Informative and very insightful. They are very direct and want to keep their condos immaculate and in good standing. I can respect how hard they work to keep their property in perfect shape and to respect the entire building and it's occupants. The condo is super spacious, and the deck is unbelievable! Wake up early and catch the sunrise around 4:45/5am...it's unmatched anywhere else! It's a fully loaded condo with everything you might need! Amenities are out of this world. You won't lack anything here! I already can't wait to go back to Chicago and stay here again! Thank you Jeri-Lou and team for all you helped us with!

Hello, I don't recommend staying here. Our experience was unpleasant because of the owners' conduct, and there are rules or inconveniences that make the stay difficult. If you read other reviews below, you will see that the owner seems to make unusual or untruthful statements. When I first left a review, the owner responded that I didn't try to tip the doorman when checking out. This is false and the owner knew that this is false. We told the doorman immediately that we were happy with his service and were happy to give him a tip. We don't know why the owner chose to be dishonest about this detail. As for the apartment, the location is good and the rooms are fine, but there are inconveniences. The pull-out sofa bed is very uncomfortable, lumpy, and short — my feet dangled off the end, even though I'm only 5'10". The owner responded to us that all pull-out beds are like this, but this isn't true. All other sofabeds we used on our vacation were fine. For an apartment that is $365 a night, it would be nice to offer a good pull-out bed. Secondly, there are a lot of rules to follow when staying here. You can't check in unless you printed out a special piece of paper beforehand. If you forget to bring the paper, you can't enter. And the day before checkout, there are a lot of instructions sent by email related to how you must leave the place to avoid a fine. The email states 6 times in the body of the text that checkout is at 10 a.m. There were about 9 other rules in the email to follow before leaving. If you want to store your luggage for a few hours, the owners tell you in a separate email to tip the doorman "very generously." When I asked the owner if she could help coordinate this tip with my credit card or a digital payment, she gave a rude response and offered no help. We kept in regular contact with the doorman to make sure he received a tip because he is a nice and helpful guy. But I can't recommend this place.