The Pheasant Inn The Inn Collection Group

We stayed here on the first night of a week-long motorcycle tour heading to Scotland from the southwest. After a long 8-hour ride, we were welcomed by really friendly staff, checked in with no hassle, and were back down in the bar within 10 minutes! There was plenty of parking for our group of nine, and they kindly offered some extra space in the laundry room to help us dry off our wet motorcycle gear. The bar had a great atmosphere, and the food was excellent – exactly what we needed after a long day in the saddle. They were very accommodating with our group, spread over five rooms. A brilliant stop with great service – would happily stay again.

Absolutely beautiful! Such a peaceful and relaxing place to stay. Well appointed and renovated rooms. They upgraded my room to a larger room which overlooked a spectacular garden. The staff are also very lovely people. The buffet breakfast was delicious but I wish I had known that my room rate included the full breakfast - the front desk refunded me that portion. Going up the stairs with my luggage was a bit of a struggle for me but front desk helped me with I really appreciated. The inn is dog friendly as well….a nice bonus for those traveling with dogs. This was a business trip for me but I hope to return and stay here for an actual vacation.

A Mixed Experience for a Large Family Stay – Some Great Highlights, but Also Some Letdowns We stayed here as a family group of 11, spanning ages 18 to 88, across six rooms for a two-night break. Positives: Lovely Rooms: Our room was beautifully presented, with a fantastic en-suite featuring a powerful shower. It was located on the first floor at the rear of the hotel. Some other rooms on the ground floor were nice as well, though they didn’t quite match the same standard. Stunning Gardens: The hotel grounds are beautifully maintained, with plenty of seating areas to relax in. There are several walking routes starting directly from the garden, which made it ideal for morning dog walks. Dog Friendly: The hotel is very accommodating to dogs, which was a big plus for us. Good Breakfast: Breakfast was well-prepared and enjoyable each morning. Great Service from Richard: Richard, one of the managers, was excellent—friendly, professional, and genuinely focused on ensuring guests have a good stay. Well-Stocked Bars: The two bars offer a good selection of drinks, and the atmosphere was pleasant. Peaceful Location: The hotel is set in a quiet area, which is exactly what we were looking for. Negatives: Uncomfortable Pillows: Unfortunately, the synthetic pillows were extremely uncomfortable, which was a real shame given how comfortable the mattresses were. Poor Quality Dinner: The evening meals were a major disappointment. Not one member of our party enjoyed their dish—every piece of meat served was severely overcooked and incredibly tough. Billing Error: Our final bill included snacks and drinks that weren’t ours, which added unnecessary hassle at checkout. Unprofessional Attitude from One Manager: While Richard was excellent, the other male manager lacked any sense of customer service. One of our party, who hadn’t brought ID, was rightly refused alcohol. However, the manager then proceeded to threaten to eject the entire group if he suspected that individual was drinking. Considering we spent over £3,000 for the two-night stay, this response felt overly aggressive and unwarranted. His cold and dismissive attitude continued the next morning, and at checkout, he didn’t even ask for any feedback. It’s unfortunate he doesn’t take cues from Richard’s exemplary approach to hospitality. Summary: This hotel has a lot going for it—beautiful grounds, lovely rooms, and a peaceful setting. However, our overall experience was marred by poor dining, billing issues, and a disappointing interaction with one of the managers. With a few key improvements, this could be a fantastic destination for large groups