The Phoenician a Luxury Collection Resort Scottsdale

An absolutely stunning establishment. We got an upgraded room upon arrival which was excellent. The resort was beautiful and well maintained. AC worked well, which is necessary in the summer in AZ. We had a great balcony, a comfy bed, and pretty good food our whole stay. I would highly recommend this resort. It’s wonderful!

Phoenician!!!! I’ve always wanted to stay at this place, and I’m happy I finally did!! The property is absolutely amazing!! Beautiful views, and a perfect location. All of the staff were very friendly, but one person stood out. Abel was great!! He made sure to address any requests I had. He also followed up with me to make sure that my stay was going well. You can tell he loves his position at the resort. Good customer service still exists!

Very good but not 5 star. We arrived early at 10:30 and were able to get into our rooms upon arrival. That is always a plus, the downside was it didn’t appear the room was fully prepared for the new guest as there were half empty water bottles that greeted us on the table and a funky stain on the chaise lounge (pic included). The room was large, but felt a bit dated. A surprise for us was the bidet in the bathroom, not common in American hotels. My wife had a facial at the spa and I played the golf course on site. Both were good, just not 5 star good. Dinner was also on site at the Tavern the first night and that experience was 5 star. During our stay we had breakfast in the room and at Mowry and Cotton and those meals and service were 5 star. Accommodations at the pool were a bit strange to have cushioned lounge chairs at the family pool but not at the adult only pool. Hence, most couples even without children went to the family pool. In regards to the cushions on the lounge chairs, they were filthy and strained. I would never lay on one with out a towel. See pictures attached. The Phoenician needs to invest in new pool seating and side tables as many were damaged. Service at the pool was a 3 at best our first few days, but a 5 on our last day with John providing great service poolside. The Phoenician is a very good option for a stay in the area, just not a 5 star experience.