The Phoenix Hotel Yogyakarta Handwritten Collection

Such a beautiful heritage building and amazing decor. The staff are so friendly and helpful, and will organise guided tours of local attractions such as Borobudur and Prambanan temples, Ramayana dance theatre and city tours. The restaurant serves a wide variety of food and the breakfast buffet has to be seen to be believed. I would love to return.

The hotel is classic and slightly dated, but its location is excellent. The staff are friendly and genuinely helpful. However, there are a few areas that need improvement: 1. Seating Arrangement: There should be a clearer system in place to indicate whether a seat is occupied or available. 2. Airport Transfer Service: The airport drop-off was poorly coordinated. Although I informed the hotel well in advance about my flight details and required transfer time, there was no arrangement or follow-up until I had to approach the reception desk myself to ask. 3. Billing Process: The billing for the airport car service was confusing and inconvenient. I was asked to pay for both the pick-up and drop-off during check-in to avoid having to place a deposit, but only the pick-up was actually charged, and I was asked to pay again for the drop-off at check-out. In addition, various other expenses during my stay could have easily been charged to my room and settled in a single payment upon check-out, but this was not handled consistently. Overall, while the excellent location and warm staff are clear strengths, the hotel would benefit greatly from improving its seating system and providing clearer, more organized arrangements for both transportation and billing.

Overall, we were satisfied. Good breakfast and also dinner. The reason for the 4 stars is the poor sound insulation in the rooms. We had a room on the ground floor with direct access to the pool. In the middle of almost all the rooms, there is a small bar, and we could hear practically every word even with the windows closed. Some guests were chatting outside until around 2:00 AM, which was very disturbing. Additionally, cleaning of the pool or something else started around 5:00 AM, and the staff were also talking loudly. Really a pity.