The Pink Palm by RedAwning

My boyfriend and I were stranded on St. Thomas because of two cancelled flights due to Hurricane Erin and this hotel could not have been more amazing!! They booked us and other people from our flight as well so last minute, made us a "hurricane care package," that had some cup of noodles, snacks, and waters, and were so helpful. The staff could not have been more kind as well! They gave us a room for a reasonable rate and even upgraded us to a different room the second night without increasing the rate because another party had already booked our room so the service was outstanding! There were people who brought our bags to our rooms, they text you about breakfast and updates on things going on in the hotel, and have complementary breakfast too. Unfortunately due to the weather we were not able to utilize the pool and other amenities but it is a beautiful and very chic hotel. The food was also very good! We got the shrimp tacos and wings for dinner the first night and the french toast and the breakfast platter the second morning. Finally, they even helped to arrange our taxis to the airport the day we were leaving. Overall, I can't emphasize my gratitude for how helpful and kind everyone here was especially during such a stressful time (something I had never experienced before) and I can't recommend this hotel more! I would love to come back to St. Thomas and stay here in the future!

Overall, I had a lovely stay here. It’s definitely more of an aesthetic hotel than a luxury hotel, as I read someone else describe. I still found it to be cozy, with beautiful views, delicious food and drinks, and helpful staff. A few notes for the owners: - Keep the kitchen open 30 minutes later OR consider a late night menu. I arrived from an excursion at 8:25pm and was turned away by staff. I am a solo female traveler so venturing out and back late for dinner just wasn’t an option. I was shocked they didn’t even have any simple grab-and-go options. - Ensure guest keys don’t stop working before checkout time. I was shaking out a towel on my porch 15 minutes to checkout time and I got locked out because my keys stopped working. I was in my robe - definitely not ideal. - Check your hot water source. - Love the happy hour drink and free breakfast, definitely added value to the price.

The location and views here are absolutely breathtaking, waking up to that scenery was unforgettable. My room was beautiful, cozy, and a perfect place to relax after exploring. The food was a real standout , fresh, flavorful, and worth remembering. There were a few areas for improvement. Some interactions with staff felt less warm than I expected, and a couple of service requests could have been handled with more attentiveness. Drinks weren’t quite as strong as I prefer, and food/drink prices were on the higher side. I could also hear a bit of noise from upstairs guests. Overall, this is a stunning property with amazing food and a location you can’t beat. With a bit more consistency in service, it could easily be a 5-star experience.