The Place

It’s great. I was worried after reading some other reviews about cleanness, noise and service but none of those turn out to be true at least during my stay. It was clean, the room is very nice with great view of the Andes but it’ll probably help if you request it because some have better than others. The service at both the front desk and the restaurant were good, the only hiccup was reserving a taxi to the airport when there were some issues but I’d ignore that given how great the rest of the stay was. The building is also great with lots of nice co-working space.

We loved The Place for our stay in Santiago. It is well located making it easy to get around and in a safe neighborhood. The restaurant downstairs is a huge bonus. It serves a good breakfast, lunch, dinner or snacks. Rooms are clean, modern, well decorated and best of all, air conditioned.

Our experience at The Place wasn't good. The building and rooms don't look or feel like a 4-star hotel. Our room was not ready at check-in time, and when we received it, it wasn't cleaned or prepared properly. It was dusty, there were footprints on the floors and the safe hadn't been reset. The fixtures and furniture are not well maintained. The shower had mold and lime scale everywhere, the couch and footrest had multiple stains, the walls were dirty in several places and there was a broken air vent. The pool was closed for the season, even though the weather was still over 25 C. We were very disappointed that we couldn't use it. The breakfast was very limited and disappointing. Our pancakes were at room temperature and the bread was stale, hard and cold. The cream cheese was hard to spread, it tasted like it had been stored in the fridge for many days. The service was slow and it looked like walk-in customers were given priority over hotel guests. For the price they charge, one could stay at one of the many big hotel chains in the area or rent an Airbnb with similar amenities for half of the amount.