The Pontchartrain Hotel

45 minute walk from Canal Street. Great service, friendly staff, and very clean. Rooms are tidy and also have robes in room. The touch of the room all being physical keys and not key cards is nice! Felt like I was checking in to a different time period. Rooftop bar Tin Roof offers one of the BEST views of downtown New Orleans.

My stay at the Pontchartrain Hotel was fine. It’s a perfectly nice hotel, but I will choose to stay somewhere else next time due to some hiccups. The rooms are nice, but lack some basic amenities like luggage stands and lotion. The phone only works on speaker. The rooms use physical keys (cute!), but you are only given one. I suggest that they offer two keys to guests in rooms with two beds. I had to constantly coordinate with my friend to make sure that we arrived back to the hotel at the same time or that the one of us in the room was available to open the door. This was told to me by a receptionist who was clearly frustrated with this system. When asked if there was a second key available, she responded, “No, and you better not lose it because it’s a $250 charge.” She said nothing about leaving the key at the desk in the morning, so my friend and I coordinated for 3 days until we realized that was an option. Note: I later saw a different receptionist check in other guests & she was more welcoming. She was very thorough with them & made this information more palatable. Housekeeping came twice during our five night stay on days 2 & 3. They did not replenish the bathroom products, including the toilet paper. The air conditioning is a wall/window unit, which means the room is either sweltering or freezing with no in between. I checked out during their morning audit, so they couldn’t give me a physical receipt. No problem - I’ll get an email in 20-30 min. Over an hour, and I have received no paperwork and I’ll have to call. All in all, I think your best bet is to stay somewhere else and visit the excellent restaurants & bars onsite.

House cleaning stole $500 in cash from our room. We reported it to the front desk- but was told management was not scheduled to be in that day and someone would follow up with us. No one ever got back to us. I’ve stayed here many times- and even had a room block for my wedding at the Pontchartrain Hotel for my wedding in 2023. Disappointed that no one cared to follow up with us about a robbery.