The Queen at Chester Hotel BW Premier Collection

I turned to this hotel as a second choice when I found out my first choice had lied to me. If I had known what a wonderful experience I was going to have here, it would have been my first choice. Eliza at the desk was so sympathetic she set me at ease immediately. The fact that the hotel has a bulk laundry service at an affordable price played a big role in my choice. Parking was right next to the hotel and very easy to navigate. We had a family suite that was spacious and comfortable. The only deficiency was a mini fridge. We ate dinner both nights at the restaurant. The food was delicious, the decor was amusing, and the service was excellent. Nahbela was efficient and friendly. The location of this hotel made getting to attractions very easy. It was also easy to navigate out once we were ready to move to our next destination. I would definitely recommend this hotel and it will remain on my top 10 list.

Sweet Rhythm Big Band played for a private function in the Colonnades suite. We had arranged parking outside the fire doors, which helped immensely. Great room and staff. Food excellent, though a little behind schedule. A good location just opposite the station and easy to get to by road. Large car park, but public access so not an absolute guarantee of spaces.

The hotel is situated right next to Chester station and only a short walk from the city centre so for this the location is brilliant. Beautifully decorated hotel in a great location. Staff were friendly enough. Room was nice however the mattress was not that comfortable foe me. Highly recommend the morning breakfast buffet, food is incredibly tasty. The food in the restaurant was absolutely top notch and the restaurant itself was a lovely place to be. Loads of choice and staffs were attentive .The hotel is massive extending across more than one building but all joined together, I was on the older part of the hotel which was rather grand the more modern part of the building had some other luxuries. The hotel is huge, with interconnecting hallways. It took me a while to actually locate our room. The room was large and had plenty of storage. No fridge though. No charging sockets near the bed. Out of 3 nights, The room had not been cleaned 1 full day and no tea and coffee refilled. I stayed there in one of the suit in Jubilee Suit area , shower would not regulate properly so it was boiling hot sometimes and somehow I use it. Bathtub was good. Room service needs improvement.