The Rebello Hotel & Spa Small Luxury Hotels Of The World

Outstanding service and the GREAT location.... What an incredible surprise. We were hesitant to book this hotel because of the location, but this is truly the perfect location. Close to restaurants and wine tastings, this hotel location was perfect. Just across the bridge, this is the somewhat quieter part of Porto. We loved it. There was so much to do and even more on the other side of the bridge. We stayed for 4 nights but wished we could have stayed longer. The hotel staff surprised us with turn down service and occasional unexpected treats in the room. The breakfast was absolutely delicious - so many choices, both hot and cold. The room was spacious and we had a river view. We will definitely stay here again when we come back to Gaia (Porto)

When booking a room, you are also offered to reserve a slot for the pool and sauna. The problem is that despite the reservations, you are faced with the fact that there are more than 10 people in the small pool and no free sunbeds. I really think that in this category of hotel it would be great to provide each visitor with a sunbed and not overload the spa. There were no other complaints about the hotel: excellent rooms (choose a river view), staff and breakfasts. Baklava, watermelon-tuna salad, surf&turf steak are great. Hanami cocktail tastes like soap water. Ok, violet could be limitless bit soapy, but neither my husband or I could drink that. Amber cocktail also 3/10 (poor balance)

To be clear from the start, I travel a lot and stay loyal to the Small Luxury Hotels (SLH) of the World brand. Beautiful location and roof top views of Porto, but only if you’re traveling with children. The roof top restaurant will only give you a table that looks directly at the river if you’re in a group of four, couples beware, side view for you. The service was below my expectations for a SLH of the World hotel. It wasn’t just me, I ran into three different guests arguing with staff upon departure. Things that are expected from a hotel that charges 575 euro a night, such as access to ice and the pool, from having your luggage brought up to you and brought downstairs, receiving the balcony you already paid for when you booked, all required extra hassle, negotiating and reservations “upon availability” — and “upon availability” is completely arbitrary and no one at the front desk listens to you. The staff is young, has no experience in customer service at the level of a usual SLH of World hotel and rude. If you must stay here book via Booking.com (at least you’ll get a better price) and not directly with them since the promises made if you book directly are all “upon availability” and you’ll be disappointed. Rooms were clean and modern. Staff throughout the hotel except the spa, completely uninterested in your guest experience and make zero effort. Literally, the hotel ran out of olives at the bar — in Portugal. If you have the money, are over 40 and are looking for luxury, skip altogether and stay at The Yeatman next door for the same price. You’ll be grateful.