The Redbury New York

I really wanted to like this hotel. I even changed hotels the day before so I could stay here. It looked pretty, cozy and chic online. Well...unfortunately it wasn't. The hotel lobby is nice, and so are the two restaurants inside. That said, my mother and I were aghast at the room condition. Bumpy carpets, loud unruly air conditioning, uncomfortable beds, dreary lodging/hallways. But what really annoyed us was: no hot water for tea, no cups for drinking, no counter space, no fast service (even in an emergency) and bad communication with staff. I called at 6:38AM for ice for my swollen foot, and at 7:27AM, I still had no ice; despite calling several times and upon my mother leaving for LGA and asking directly at the lobby on her way out. At 7:30AM, I hobbled to the nearby Starbucks and got ice. One of the restaurants also gave me ice because I couldn't count on the staff communication. Further, when I arrived- they gave me a hotel room next to a deranged tenant who duck taped negative messages all over her front door. My first room also had an impossibly small bathroom. That was the first impression. Then, they moved me to another room, where there was no counter space and my mother and I had to put our items on the floor. Yes, the floor. It was just a weird old aka "historic" hotel that shouldn't have tenants and should be updated (yes, beyond the lobby!). Moreover, the hotel should have better communications between the phone concierge and the lobby...especially in emergencies. For $250 a night, I don't recommend this NYC hotel. :/

This hotel was 5 stars before pandemic. Now its open only to migrants and its very sad that it shut down to public

I had booked my tickets through Expedia. Upon arrival, I was told that I'd have to pay $30 per night, which added $100 to my total as I was staying there 4 days. Ironically, after going to my room, the first thing I found out was that the toilet doesn't flush. I called the receptionist, went outside and came back after getting food. The toilet looked like it had been fixed, but it was flooding after trying to flush again. I asked the receptionist to assign me a room with a working bathroom, thankfully they were able to find one. So much for charging people hidden fees for service charges. The pillows were uncomfortable. The shower head was too low. I'm 5'11", which is a fairly standard height but I had to bow down when showering because the shower head would touch my head. The room was way too small for the final price. There was barely some space after the bed to move across the room. I had to shimmy my way across the room, and with the TV also there, I would constantly hit myself while doing so. Location is probably the only good thing about the hotel. Definitely won't be staying here again in the future.