The Reef 28 Adults Only All Suites

I love this place and I’ve stayed here many times. I had a bad experience four years ago and I’ve erased that review based on my most recent experience. Uriel at the front desk, he went above and beyond the last several times I’ve been here. His kindness and professionalism, the second to none. And on the rooftop, the manager, Fernando is super fantastic. Very courteous and makes you feel 100% welcome. I definitely would recommend this place to my friends and family going forward.. attitude is everything in the service business and I appreciate it here!

This is my 3rd Wonderful Experience at Reef28. What a unique location Experience with the three separate locations that offer significant advantages at each location. With your All Inclusive package guests are allowed to spend time at each location. That option and the wonderful staff keeps bringing me back. Don't forget about the corner suites with over 1400 square feet with a wrap around terrace. Ivannia is a gem at the front desk handling every issue that may come about with a smile and professionalism. Did I mention Ricardo and Israel. The staff is warm, caring and professional.

Overall I rate this hotel a 8/10. We came for my friends birthday and we had a good time. I’ll start with the Good. Good: -Great service , the rooftop was amazing our waiter “Javier” was so nice and attentive. Our favorite waiter by far. The pool was very intimate and not too crowded. -The area was very safe. Me and my friends felt very secure with the location. -Everything was was walking distance. Restaurants , clubs , stores. Bad- -The hotel can get hot at times, from the lobby to the rooms. We found our selves adjusting the temperature but still waking up hot but it wasn’t too unbearable. -The food was ok. Not the best but could use some work. -The worst thing i would say is the room service. It seems as though they just came and made our bed, didn’t clean anything up and they ran out of face towels to use. Overall I had a good time and would definitely book again or recommend it to others.