The Residences at Hacienda Encantada

We had an amazing experience at Hacienda Resort! From the moment we arrived, every single staff member went above and beyond to make us feel welcome. Truly some of the friendliest and most helpful people I’ve encountered while traveling. The food was incredible, honestly the best I’ve ever had at a resort. Every meal felt thoughtfully prepared, especially at the restaurants that required reservations. Those were not only beautiful but also served high-quality, delicious dishes. There were tons of amenities to enjoy, and the view from our room (which we paid a bit extra for) was absolutely stunning — 100% worth it. My daughter especially loved the kids area, which was a huge plus for us as a family. The only thing to note is that the beach on-site isn’t swimmable. It still offers a gorgeous view, so it didn’t bother us at all, but it’s good to know in advance. Highly recommend Hacienda for anyone looking for a relaxing, family-friendly, and luxurious resort experience!

Overall this is a really nice resort. The staff is AMAZING, top tier. The on property restaurants are nice and the pools are all very well maintained and beautiful. Also such beautiful views from the room. The only downside was our room felt outdated and old. I know what old world charm is and actually love it, but this room felt old. There were also lots of flying bugs in the bathroom. Every night we killed 4-5. Outside of that and the VERY NICE on property general store, we had a great time. Would definitely come back and maybe stay in a better room.

Sooo disappointed. :( I had my wedding at Hacienda Encantada in 2019. Myself and all my guests had an amazing time. So much so that half my wedding party came back with us to vacation together! I brought 8 families with me this time to come back and we were all so excited. However, the experience we had this time was completely different than in 2019. We waited at least 45 min to an hour every time we sat down to order food, just to get our first plates. And in some cases a drink. By the time we got a check (because you have to sign for every meal with all inclusive) it was at least 2 hours later. At one point we decided to pay for room service just to avoid going down and sitting out in the heat for 2 hours just for a quick bite after an excursion. Staff was rude and often unhelpful with some exceptions. (Margarita at the pool was amazing and Manny at concierge was awesome too) Our tub was gross, hairs in it. I didn’t want to bathe my 1 year old in there - he took showers for the week) The pools were disguising, often lots of things floating around you as you swam. My sisters reserved a room with two beds and got one bed, they said oh well that’s all we have. They decided they’d work it out and when they got to the room the AC was broken, the motor ended up needing to be replaced. The room was completely soaked in condensation and the bed and couch had mold. They weren’t able to get into a new room until 6pm the following day and during check out they offered them $20 for the inconvenience. Then promised to do better but we had to leave before it was resolved, we’ll see if they do anything but I’m not optimistic. My mother also lost half a day in the lobby at check in because they only had a room with one bed, she was traveling with her friend. It took hours to find them an appropriate room. Her friend stayed here two years ago and also loved it which is why she came back with us and was also shocked at the experience this time. They were convinced to upgrade to the premium all inclusive package and in the end couldn’t get room service (a perk of premium) past 9pm, even though it’s advertised 24 hours. They offered her a croissant or baguette because “the kitchen is closed”. I could list all the things that each family I invited experienced but this would be a long post. The views are beautiful here and the property itself is still nice. My suggestion is to try your luck somewhere else. Reviews are hit or miss but for the money spent I wouldn’t risk another vacation here. Again, so disappointing.