The Residences at Sun Peaks Grand

The hotel's location is excellent, very close to the lift. Snow equipments can be valet indoors for free. Before departing, I checked the hotel facilities, and the website said that L'Occitane toiletries were provided, so I didn't bring my own. However, upon arrival, I discovered that the toiletries were not from the L'Occitane brand. The hotel reception was very accommodating and explained that they had changed the brand of toiletries. They also provided me with some remaining L'Occitane products they had. The hotel has three outdoor hot tubs, and using them never feels overcrowded.

Location and individual units are great. We had a full kitchen and eating area to make family Christmas feel like home. The housekeeping staff were hard to get service after lunch. We even approached one and asked for towels and then came back in the evening to find out we had been forgotten about. Wouldn't have been as bad, but we declined service the first day, then were told there was was no service on Christmas, so Boxing Day we were ripe and ready for new towels.

Good resort style environment. Lot's to do here in winter, great snow shoeing and of course the skiing is good. Sleeping rooms are fine, but feel a little on the lower quality side. Clean yes, style, just okay. Overall a nice place.