The Residences at The Peninsula

I stayed two nights with the option of four, paid for by insurance. I checked out after the 2nd night. The apartment had filthy sofas and no daily cleaning. I would not recommend this place for anyone. One bathroom was unusable. The photos are the lounge furniture. Disgusting at best. A damp towel was hanging in a wardrobe. Light’s didn’t work. Checking in was a joke. I didn’t speak the right language obviously. One bedside lamp has no bulb in it but is plug in. Children could electrocute themselves very easily. This place should be closed and not reopened until it is clean and safe. Stay at your risk and I really mean that. It is filthy and unsafe.

Dear Peninsula, We had one more day left for checkout, but after that pathetic excuse of a call and your disgraceful message, we packed up and walked out — not because we had to, but because staying another second in your miserable dump wasn’t worth it. This is, without question, the worst “hotel” I’ve ever had the misfortune of booking. And frankly, I’m stunned anyone let you operate this garbage setup in a residential area. Who the hell approved this mess? You’re running a third-rate disaster disguised as accommodation. I booked this joke of a place to celebrate a milestone my 10th wedding anniversary with my family and kids. Instead of peace, we got passive-aggressive nonsense and a hotel that practically screams “children not welcome,” even though you didn’t have the guts to say that upfront. Maybe include a note on Booking.com: “No kids. No joy. Just silence and suffering in a paper-thin shack.” You think families with kids should float around like ghosts? Your building is so cheaply made, even walking feels like setting off a tremor. The walls are trash, the floors are worse, and every step sounds like a demolition site. And to the absolute genius who made that call — lose the fake politeness. That fake customer service act doesn’t cover up your attitude. Don’t smile while you’re shoving people out — it’s not helpful, it’s insulting. You’re not a professional. You’re a clown running a circus no one asked for. Sort your mess out before someone else walks out and writes what you really deserve to read. We drove all the way from Sydney, with kids, hoping to enjoy a peaceful getaway to celebrate our 10th wedding anniversary. Instead, we were greeted with passive-aggressive staff, a zero-tolerance attitude toward families, and a building that shakes like it’s about to collapse if you so much as blink too hard. Let me be brutally clear: if you’re planning to book this hotel and you have kids, I strongly, STRONGLY advise you to stay far away. This place is not family-friendly — it’s barely people-friendly. And the worst part? They won’t tell you upfront. No, they’ll wait until you’re settled in, then start making you feel like an inconvenience for simply existing.

It’s funny how booking.com takes the only positive comment from my review annd uses that and edits the rest out! Our apartment was filthy - like the bed had been changed but nothing else cleaned. Faeces still in the toilet, kids food smears all over windows and furniture, couch full of crumbs, stove splattered with fat, mould in the shower. It’s the kind of place where you wash the kitchenware before you use it. I felt dirty being there. Disgusting.