The Resort at Pelican Hill

I’ve probably only done 5 google reviews in my life, but this hotel deserves it. From the moment we arrived, the service made an impression. Shane (bellman) greeted us with such kindness, the valet guys and the lobby smelled incredible — a welcoming touch! Check-in was smooth, and housekeeping throughout our stay was top-notch. Our room was spacious, perfectly designed, and the bed was exceptionally comfortable. Ramon from room service went above and beyond, setting up breakfast in our room with such care and warmth — his kindness really stood out. Every request we had throughout our stay was delivered quickly and with a smile. The only small point I’d mention is that our “oceanfront” view leaned more toward the golf course, with ocean glimpses only from one side of the patio. It was still beautiful, so it wasn’t worth complaining about — but worth noting. Also, be aware the pool is full of action with the kiddos. They have an adult pool but it’s very small & you can still hear everything from the big pool, so just know that you won’t be getting quiet & relaxing by the pool, at least not when you stay in the bungalows. The Villas may have a quiet pool exclusive to them. Not sure. The biggest highlight of our stay was the staff. There were plenty of team members (a rare thing these days), and every single person we interacted with was friendly, attentive, and genuinely invested in making sure we were happy — especially the pool crew and valet crew. They made the experience feel above and beyond. Overall: WELL DONE! Thank you for a wonderful stay — we can’t wait to return.

Absolutely loved my stay at this resort. I stayed for two nights and everything about the experience was exceptional. The property is incredibly beautiful, with serene surroundings that instantly make you feel at peace. The service was excellent from the moment I arrived until the time I checked out. Every staff member I interacted with was kind, attentive, and genuinely welcoming. The rooms were clean, comfortable, and thoughtfully designed to create a relaxing environment. It’s definitely worth the cost, especially if you’re looking for a place to unwind and recharge. This resort offers the perfect mix of luxury, comfort, and tranquility. I would absolutely come back and recommend it to anyone looking for a peaceful getaway.

The buildings, infrastructure, rooms etc are definitely 5 star. The rest however is definitely not. We had 4 rooms for 5 nights in July for a family reunion with families coming from 3 countries. We had planned on spending a significant amount of time at all the resort restaurants for ease of our large group. However we were advised after checking in that the main restaurant Andrea was closed for renovations- even though weeks earlier when we booked there was absolutely nothing on the website. Staff said ‘oh yes there’s a lot of confusion about Andrea being closed’ from guests. What?!? We dined at the golf course and were automatically charged the large group surcharge which is completely fine. However, I was up serving the wine within the first hour of being seated as our server was nowhere to be found, actually unbelievable. The room with the kids didn’t have any beds made for the kids on arrival, and then we were told only one single would be provided (for 2 children?!) as that was fire code. But the room was booked and confirmed for 2 adults and 2 children? The coffee maker exploded in one room sending the mug and liquid all over the floor - no problem - but housekeeping didn’t show up for hours to remove/replace. Purchased $70 worth of breakfast from the cafe and the 2 fruit cups had mouldy fruit right on top when opened so I was advised to ‘take from the back as they were the ones from this morning’. How had staff not checked this? Some things happen which are completely understandable - a lot of things not even mentioned here due to length - but for $1000 a night the value for money is just not there. Johnny at the pool was exceptional - thank you!