The Ritz Carlton Almaty

Location - It is situated in the modern commercial district of Almaty, adjacent to a high-end shopping mall. Welcome - We were welcome by the reception and upgraded to a higher floor mountain view room. Suggestion- A welcome drink & a sit in check in process would elevate the experience. Room - The room was very spacious, the linens were fresh and the views of the mountains were expectional. Food - The food was truly exceptional. I would like to extend my sincere gratitude to Chef Vinit for providing such wonderful care throughout our stay. Spa - The spa area was nice and friendly. We enjoyed the swimming pool which was temperature controlled. Kids Activities - Concerning the activities designed for children, the activity bag is thoughtfully prepared with some enjoyable items. I would like to propose that the inclusion of a small, soft toy within the bag could potentially enhance its appeal and make it feel more special for the children. Furthermore, a dedicated check-in process specifically for children could be a valuable addition, and offering improved prizes for the games, such as a treasure hunt, instead of a toffee after the children's efforts might further enrich their experience. Special Mentions Chef Vinit, Heti, Lady at f&B(In pictures), Staff at spa, Chef Shreejeth Overall - A wonderful experience, i would surely want again.

The hotel was built along the mountain hill foot, it was claimed as the tallest building in Almaty. The hotel sky lounge is actually located at the top floor of the hotel, offered 270 degree views to the mountain and the city. The hotel service is extraordinary, firstly the communicated to me personally prior to arrival, recognizing my status and offer benefits beyond Marriott Titinium would have enjoyed. Met personally with Haru at front desk, she was fantastic and friendly. I’m also impressed with staff members from other departments, including dining room, concierge, house keeping etc. Of course, it’s Ritz-Carlton, but individual hotels differ from one another, I think the service from this hotel exceeds my expectation, we truly enjoyed it.

By far the best hotel in all of Almaty. The views are just exceptional, food in the restaurant and breakfast is simply delicious, rooms are spacious, with multiple high tech features and the service is excellent too. Stayed here multiple times for business trips to the city, service here is truly incredible, all the staff is kind and welcoming and very friendly to all its guests. Large menu in the restaurant with a good selection of drinks and incredible Benedict Eggs for breakfast. Highest class hotel in Almaty.