The Ritz Carlton Atlanta

The location is ideal for business travelers — right in the heart of downtown and close to Georgia Tech, making it super convenient for meetings and conferences. That said, the area can feel a bit unsafe for women walking alone at night, so that’s something to be aware of. The rooms are clean, comfortable, and well-equipped — nothing lacking in terms of essentials. However, when you factor in the price, other nearby hotels may offer better value with larger gyms and swimming pools. What really sets this Ritz-Carlton apart is the atmosphere and service. The bellmen are incredibly welcoming, the staff goes out of their way to make you feel at home, and complimentary water is a nice touch. If you're in town for business or expect to be out most of the day and just want a comfortable, reliable downtown hotel to return to, this is a great choice. You’ll feel right at home.

Love to come here for our anniversaries because we know it will be a memorable experience. Our stay was exceptional! The staff’s attention to detail, especially the special touches for our anniversary, made the experience truly memorable. From the welcoming staff and champagne, valet service, water and delicious coffee and tea bar in our room, exquisite food in their restaurant, clean and well equipped gym, and taking care of any special requests- we could not have left more pleased! Can’t wait to return!

I am writing to express my deep disappointment with my recent stay at the Ritz-Carlton in Downtown Atlanta (Peachtree Street) from May 30 to June 6, 2025, during which I was in town to work a convention at the Georgia World Congress Center. Upon arrival around 11:30 AM, I was aware that I was early for check-in and was told no rooms were yet available. I was advised someone would call me when a room was ready. I waited patiently for several hours in clear view of the front desk, watching other guests check in and head to their rooms, yet no one approached or called me. It wasn’t until 3 PM—the listed check-in time—that I finally approached the desk again, only to be met with surprise that I had been waiting so long without being helped. I was assigned room 1708, and although I had requested a better view after such a delay, I was told it was the best option available for now, with a $50 food voucher offered as compensation. I accepted it, exhausted from travel and dealing with a medical boot on my right foot that I had been wearing for months. Upon entering the room, issues began immediately: • The door wouldn’t open properly, requiring force to kick or shove it open. • The view was extremely poor, facing a brick wall. • The TV never functioned properly and remained stuck on the welcome screen until maintenance fixed it two days later — at which point I was also taught how to fix it myself “if it happens again.” • I reported the door issue, and while it was eventually repaired, the process included my room door being propped open for an extended time while tools were used. After days of enduring room 1708’s problems, I discovered a colleague who checked in after me had received a much larger corner room. I brought this up and was finally moved to room 1724 — a far better accommodation, but one I should have been offered earlier. Unfortunately, the most upsetting part came at the end of my stay. Due to the pain and swelling in my foot, I needed to resume wearing my medical boot. I realized I had likely left it in the closet of room 1708 during the room change. I immediately contacted the front desk, security, and lost and found. I was told nothing was turned in and that the room had been occupied since my departure. This is unacceptable and troubling. At this point, there are only a few explanations: 1. Housekeeping failed to properly check the room after I left. 2. Housekeeping discarded or kept the boot without reporting it. 3. The boot was misplaced due to negligence in protocol around guest item retrieval. Regardless, this was essential medical equipment I needed for another event shortly after, and I have been unable to replace it in time. It is now June 17, and despite being told someone would contact me, I have yet to receive any follow-up from the Ritz-Carlton. This experience was extremely disappointing — not just the room conditions and staff indifference, but also the complete lack of concern around a guest’s medically necessary personal property. I expected more from a hotel of Ritz-Carlton’s caliber, and I certainly didn’t receive the level of service the brand is known for. For these reasons, I do not recommend the Ritz-Carlton Downtown Atlanta and strongly encourage travelers to explore alternative accommodations.