The Ritz Carlton Berlin

This was my wife’s and my first stay at a RC, and wow, what an experience! Staff were universally kind and helpful, lounge by the lobby was a great atmosphere with very interesting cocktails, and the room was beautiful and large. Two things I would improve: 1. update hinges on the toilet seat/lid so they don’t slam down and echo around that marble bathroom. 2. A/C could be stronger; had it on min temp max fan and still had to pull the covers aside a couple times overnight. I would happily return, especially as we didn’t have the chance to try the brunch this visit 😊😊

The hotel looks refined at first glance but is actually quite chaotic. Check-in took far too long with staff endlessly restarting the system. Despite asking not to be disturbed, housekeeping still knocked on the door. The real disappointment was the breakfast room: staff were cold, unwelcoming, and selectively rude. One brought the wrong drink and blamed me, another snatched the menu before I finished ordering. Neither acknowledged any “thank you.” Overall, an unpleasant and unprofessional experience. On the second day, we unfortunately had another unpleasant experience during breakfast. What makes the situation even worse is that it has now been four days since I sent a formal complaint email to the hotel, and I have still received no response. This kind of disregard is truly shocking. It gives the impression that perhaps Asian guests are simply not valued by this hotel (highlight this concern）

The hotel is in a very good location, the welcoming at the door is outstanding and the room service is great (Omar was helpful). However, the reception treatment was below average and the duty manager was arrogant. I had an issue with the phone at the room and it was making noise all night (there was no engineer to fix it at that time), and the thermostat at the shower wasn’t working properly (it was flipping between boiling hot and cold suddenly while taking a shower), and even though it was a major safety issue, again the duty manager wasn’t professional at handling the situation. (Thanks to Alex from maintenance that fixed them) Rooms must maintained better to avoid wasting the guests time (specially at a luxury hotel as the Ritz Carlton).