The Ritz Carlton Charlotte

I recently stayed at the Ritz Carlton and was thoroughly impressed by our experience. The highlight for my family was the stunning indoor pool, which was perfect for my 10-year-old son. He spent hours swimming and having fun, and the pool area was beautifully maintained. The spa offered a serene escape for me and my wife. The staff were attentive and made us feel welcome throughout our stay. Overall, the Ritz Carlton provided a luxurious experience that catered to both relaxation and family. We can't wait to return!

Stayed here a few weeks ago. Hotel is beautiful. The team at the front desk have no clue about what this small city has to offer. When we asked them simple questions about where to eat, they directed us to ask the doormen. This was three different times where we asked them about different activities. Months before our arrival, my husband called to ask for two adjoining rooms. They would not accommodate us. Our entire floor was rooms that could be adjoined and they would not honor our request. Also our room was not cleaned properly when we checked in. There was someone’s eye contact stuck to the side of the sink. Absolutely disgusting. Will not be staying here again.

For my wife’s birthday, I wanted to treat her to something special, a surprise spa day of pampering followed by a lovely dinner at the hotel restaurant. While the dinner was spectacular and the service during the meal was phenomenal, the experience was overshadowed by the massage that came before it. The issue lies entirely with her masseuse. He was neither gentle nor kind. At one point, when he needed to place a towel under her head, instead of asking or guiding her with care, he forcibly pushed her head down by pressing his index finger on her forehead. Throughout the session, he handled her roughly, moving her with haste and no consideration for her comfort. At the end of the massage, when it was time to get dressed, he tossed her robe onto her without warning rather than handing it over respectfully. His demeanor during and after the massage suggested he didn’t want to be there at all. When I brought this to the attention of the staff, they talked to my wife about it, and their solution was to take a small amount off the bill. $25 I believe. That response was underwhelming and disappointing. For a hotel as renowned as the Ritz-Carlton, which prides itself on world-class service, I expected a massage experience that reflected those standards. Especially during a special occasion. Instead, the poor treatment my wife received left such a bad impression that I have no desire to stay at any Ritz-Carlton location again.