The Ritz Carlton Cleveland

Jasmine made my multiple night stay at The Ritz-Carlton Cleveland amazing. She truly went above and beyond for me in every way possible to ensure my stay was amazing. She provided excellent customer service. Ritz-Carlton is my absolute favorite property to stay during my visits to Cleveland. The rooms are so spacious, beds are very comfortable, the property is immaculate and the staff truly goes above and beyond to ensure their guests have the best experience. It's also located in a prime location in downtown Cleveland! Quick walk to Progressive Field and Rocket Mortgage Arena! Tons of restaurants and bars within walking distance as well. Thank you Jasmine for an amazing stay!

One of the more intimate Ritz properties, but every bit the classic Ritz experience. All staff from valets, to housekeeping, to Club Lounge concierge makes you feel welcome. Would not stay anywhere else for a visit to Cleveland.

I am not satisfied with my stay. I don’t live here in Cleveland and came here to surprise my boyfriend for Valentine’s Day. The first room I was given had items left from the previous people, a horrible view ( staring into a wall of Tower City) and was a connecting room. I phoned the front desk and informed them of the items, and I was relocated to a different room. It’s very unacceptable that the room wasn’t thoroughly cleaned it made me question the rest of the room and the entire hotel’s cleanliness in general, mind you this being a four almost five star hotel there’s an expected level of excellence. It made me regret instantly the decision I made, I wanted to leave but with the no refund policy that would’ve been a complete waste of time and money. Although 1103 was better prepared, there weren’t any robes in the closet and our mini bar was not completely restocked, it’s the standard little things that bother me the most. Again this wasn’t an inexpensive stay, and the quality of service and deliverance of that service was unfortunately not met in the room. The bellman were great. When I did my research on which hotel to pick for him I wanted only the best as he only deserves the best. And it was between two hotels and I decided to go with the Ritz as it seemed to be the best. I can confidently say I should’ve went with the competing hotel and will do so on my next visit. Sincerely, Jasmine