The Ritz Carlton Guangzhou

Great service. The staff is just amazing. Sam was incredible, and Coco was beyond amazing. She went out of her way to set up our phones to order Didi and even helped order food for us because we were challenged with the language. She truly made us feel like family. This is what a true 5 star is about. Many hotels offer luxury, but customer service is what makes the difference. Breakfast was also very good!

Amazing property with such high standards services. I got upgraded to better room, perfect amenities with beautiful bathtub ready with set of soap and pink salts, real indoor plants, great bed and pillows. Wide variety of breakfast included, I love their coffee and as well oriental food selection. Their in room dining available 24/7 made the jetlag no problem to order food in the midnite and all that I select was delicious. Staffs are friendly, informative and warm. In China everything are set for highest efficiency so you will experience the fastest speed in everything. Love their modern room with all high quality products. This hotel also part of Marriott Bonvoy team. Will definitely come back for more Canton tower view.

Staff is excellent. Rooms are a bit dated. They are definitely the older property on the block with Four Seasons and Rosewood next door. We had a suite booked for two weeks and cancelled because no view. I’d recommend for the hotel to give all suites club access to make up for the older property and when someone asks for a view, I think it’s a good idea to come up with something. But it is what it is. If the other two hotels were not so close, it might be ok here.