The Ritz Carlton Key Biscayne Miami

5 Stars! A few weeks prior to my stay, guest relations emailed me to ask if there was anything they could do to make our stay more enjoyable. I asked if early check in was possible since we were getting off of a cruise ship for our 5 year anniversary. And yes, we were able to check into our room at 11AM! I didn't really expect any additional amenities as I only have bonvoy silver status, but we also received rum punch for 2 as an amenity for our stay. We previously looked up some restaurants in Key Biscayne, but the location was so beautiful and the steak fajitas were so delicious that we decided not to leave the resort. The spa staff, really all of the staff, were wonderful too!

Family vacation booked at the last minute for spring break.. We enjoyed the beautiful beach with soft groomed sand, the quiet pool side with mix of shade and sun options. Raise the flag at your lounger and get great service and my favorite mahi burger; exceptional service across the large property . I Enjoyed the quiet mornings walking out to the Bragg state park in the morning and photographing wildlife. So close to Miami but with a remote feel. Good restaurant options nearby. Roof and other areas need some maintenance and freshness but it didn't affect our relaxing stay.Great staff! Please take care of them during the upcoming renovation and hire them all back. Will return.

Spent 3 night here and it was definitely not what I expected. We reserved the ocean view room. Well, when we got there we received a room facing the other hotel building, with a slight opening of the ocean on the right side if you were to peak out from your balcony. We went to the reception area to change it, yet were given an even worse room. The receptionist and manager made it seem like we were causing a scene and being a nuisance, which we definitely weren’t as we were just trying to get what we payed for. He said all other rooms with the ocean view were booked but what he could do is provide us with a $200 credit coupon. And that wasn’t even per person… It is a totally unacceptable compensation, considering we spent close to $3k for the room. At this point I would expect them to upgrade us to a better room level since it was their fault??? Another disappointment was also the service in the restaurants. One evening we came down to eat and after ordering had no sight of our waiter for 1.5 hours. We then had to chase down a waiter and ask if our order was placed. He said there’s a delay because there is a 20+ people party that came in front of us, but it was clear they lost our order as he had to take it all down again. Overall, the location is great but I would recommend considering staying at a different hotel in the area. The customer service was shocking for this level of an establishment and you’re probably better off not spending your money here.