The Ritz Carlton Melbourne

My stay at the Ritz-Carlton was certainly beyond expectations. The hotel boasts stunning 360 degree views of the whole city of Melbourne, complimented with glamorous yet modern architecture and design. My room, (a corner premier double room) was spacious and well equipped. The facilities of the hotel are excellent, featuring a comprehensive gym, stunning (but less practical) pool, and well appointed changing and spa facilities. Service was generally good, with the only drawback being the doormen and concierge, who never helped us with luggage, nor showed us the way to the lobby, and occasionally didn’t greet us at all. This level of service was extremely disappointing and outshined by even some premium hotels I have stayed at. However, this was compensated by the extremely attentive and proactive lobby, restaurant, and housekeeping staff. In particular, a staff member who was usually positioned outside the elevators (upstairs and downstairs), frequently greeted us by name and assisted any queries thoroughly. Her attitude and professionalism was truly what made up for the generally excellent service received from the hotel. Dining was as expected, with breakfast being above average, featuring a semi-buffet service, which complimented the ordered main dishes sublimely. The in room dining menu was comprehensive, and overall quality of food was great, although portions were small even for a hotel of this calibre. Overall, my stay at The Ritz-Carlton Melbourne was enjoyable, and I would happily return if the opportunity came.

The service, comfort, and hospitality were all top-notch, and we truly appreciated the attention to detail in most aspects. However, there was one major disappointment. It was our anniversary, and during the booking process (through our travel agent), the hotel specifically asked for the date of our anniversary. Naturally, we expected a small gesture to acknowledge the occasion even something simple like a flower or a note. Unfortunately, nothing was arranged, which felt surprising and a bit disheartening, especially from such a prestigious hotel. Other than that, everything else about our stay was exceptional.

The highlight of my stay at The Ritz-Carlton Melbourne was undoubtedly the spectacular city view — truly mesmerising and a memory to cherish. The room was elegant and well-maintained, though I wish there was more closet space, as I prefer unpacking over living out of a suitcase. Breakfast was good in quality but lacked variety, especially noticeable during longer stays. Service at breakfast felt a bit disconnected — no follow-ups or proactive attention, and I had to search for staff for simple requests like an extra coffee. On the positive side, housekeeping was excellent, always responsive and polite. And the lobby staff greeted guests with genuine smiles, which was a lovely touch. Overall, a beautiful property with stunning views and great potential — just needs a bit more warmth in guest service to match the luxury label.