The Ritz Carlton Portland

My father and I spent a few nights here. The service and rooms were absolutely incredible! We felt like royalty with how we were treated. Staff and Service were amazing! Matt Richter was incredible with his knowledge of the city and where to go for sight seeing. Top notch 👍✨

Sometimes you step into a hotel and you feel like you are at home. Your house may be a multi-million dollar mansion or it might be an RV. But when you step past the front door you feel like you are home. That is how I felt at the Ritz in Portland. The decor was that trendy phrase of the day - quiet luxury. I feel all levels of stress lift off my shoulders. The room had an amazing bed. The shower had a place to shower and a bath tub. We at first were not sure about the set-up. But it was nice to be able to shower and bathe at the same time. And the tub was the perfect size. Room service was dependable and tasty. But it had all the appeal and aesthetic that I want in a hotel. The previous three days were spent in a Forbes 4 star hotel. This place was better. It should be a Forbes five star. The location is perfect for walking around downtown. The ladies and gentlemen of the Ritz were welcoming and charming as usual. If you are visiting Portland, this is the place to stay. If you live in that area and need a staycation retreat. This is the place to stay. I think the Spa needs some help and I left a review of my experience under that listing. Lastly I have to say hats off to the member of the staff, Elias. He was very nice and had a wonderful smile. We also have to say thank you to Jay at the front desk for helping to make the visit special.

The Ritz-Carlton name doesn’t mean much in Portland, apparently. We booked a premium suite at the Ritz-Carlton Portland expecting an easy, luxury experience. What we got was one issue after another — delays, bad communication, and the kind of service you’d expect at a crowded airport, not a high-end hotel. We showed up around 2 PM and asked about early check-in. They said they’d call us when our room was ready. So we left — carrying all our luggage around downtown Portland for hours. No call ever came. By 6 PM, we finally called them, came back, and were told they couldn’t find our reservation. We didn’t get into our suite until after 8 PM. At that point we were tired, uncomfortable, and honestly confused by how disorganized it all felt. The Club Lounge was one of the main reasons we booked the suite. But because of all the delays, we barely got to use it. When we brought it up, they offered us a dining credit — which was nice… until we tried to use it. We had dinner that night, and when it came time to pay, they told us the credit couldn’t be applied because there was no card on file for incidentals. That would’ve been fine if anyone had actually asked us for one at check-in — they didn’t. So we left the restaurant and had to go back down to the front desk and spend another 45 minutes getting it figured out. The next day was just more of the same. We asked about extending our stay and were told our suite had already been assigned to someone else. So we made a new reservation online and went back down to switch it over — and once again, no one seemed to know what was going on. A staff member named J told us we could hang out in the spa while they figured it out and said the day passes would be comped. So we went up there… and were told by spa staff they didn’t know anything about it. We were sent right back down. At this point, it honestly felt like we were on a loop. We talked to the manager, Benjamin. While we were speaking, I told him I needed a second to grab my partner because I didn’t have my hearing aids in. He looked at me and said, “Oh… sorry to *hear* that,” like it was a joke. Maybe it was, but in the moment it just felt rude. We weren’t looking for a punchline — we were trying to make sense of the stay we were still stuck in. He said he’d check on the spa passes. We waited in the lobby until 4 PM. Still nothing. So we called the spa ourselves — only to find out they closed at 5. So again, even if they had followed through, it would’ve been a waste. They ended up putting us back in the same suite — but this time, without concierge access, even though that was part of our original booking. We didn’t even bother saying anything at that point. We were just over it. The whole trip felt like a loop of miscommunication, delays, and “we’ll follow up” — with no follow-through. Not once did it feel like anyone really had it under control. We were just bounced between departments, waiting on things that didn’t happen. I’ve stayed in cheaper places with better service and clearer communication. It’s disappointing, because we chose the Ritz-Carlton for a reason — and they just didn’t show up for us.