The Riverside Hotel

I wanted to express my sincere appreciation for the wonderful experience I had during my stay this past weekend. The level of service provided by your staff was truly exceptional, and it made for an amazing visit. I was particularly impressed by Mannie. Listening to his morning news update showcased his knowledge and attention to detail. Furthermore, his ability to address customers by name and the clear passion he has for his work was truly remarkable. It's evident that his dedication filters down and positively impacts the entire team. This was my first stay at your hotel, and I can confidently say that it will be my only choice whenever I am in Durban. Well done to Mannie, all the staff, and the leadership team for creating such a positive and high-quality experience. Thank you again for everything.

Went to try the special at Hops. Steak, egg and chips - well prepared and presented. Waitron accorded us a great service. 👍 However, my "disappointment" was the cutlery 🤔 The steak knife was so 'filmsy' it felt like it was 'sawing' through the steak .. it required more effort to slice than to enjoy having a bite. The quality of the blade - it bent "backwards" literally as opposed to a good quality knife. The value for the meal was excellent, I did enjoy the portion and serving. The atmosphere was great - wasn't busy and overcrowded or noisy.

The 2 stars are for the great service and the decor in the room. The food was absolutely terrible. The breakfast and lunch is easily the worst food that I've ever had in my life. We got food poisoning and spent days trying to recover from it. The food was bland and not fresh at all. The conference centre food was slightly better. Something needs to be done about that. The rooms need updating, but they were very clean and well decorated. The beds were comfortable, and the coffee/tea station was also cute. The bar area closes really early. Security is hostile. I would not stay here again!