The Rocks Resort Official

Amazing location. Rooms comfortable and ours was updated a little, but needs some attention. Shower pressure terrible. Aircon in bedrooms but not in main living area, which didn't bother us once we opened up all the sliding doors to the balcony and served us well as we love fresh sea air - kept us cool. Resort facilities like pool, gym, games room a little dated but adequate. Undercover parking is good for higher vehicles too. Views were next level, great walking paths and cafes on your doorstep.

The location is very pretty. The view from the unit is balmy & soothing. Management were friendly and welcoming. The carparking adequate. But, the buildings are tired now. There is evidence of building decay and water / salt damage. The carpet in the common areas needs throwing out and replacing with tiles. One of the lifts wasn't working. Our guess is the units are privately owned and some owners don't take pride in being in the letting pool. In the unit we were allocated, the couches are saggy and badly in need of a clean. The bed was very firm and the pillows pathetically thin and lumpy. Taps leaked, fans did not work. As I said, everything was tired and becoming tacky. The provisioning of the unit was, in our opinion, stingy. It was the little things, like no spare rubbish bin liner and only 2/3rds of a toilet roll - that's it, no spare here either. In our 4 night stay there was no towel or linen replacement but only one laundry powder satchet. We had been of the opinion we were renting a 2 bedroom apartment (which would have been nice as my husband has some health issues and sometimes needs his own space) but although the unit itself was 2 bedroomed, one bedroom was locked. We paid $1566 for 4 nights. There is a plethora of beach front units on the Gold Coast that we could have booked for far less - like $600-700 less so we has thought we were getting something pretty nice. Quite simply The Rocks is outdated and needs $2-3 million spent on it - and that would be just to tidy up the buildings, lifts and common areas. Then there would need a commitment from the owners to bring the units up to scratch. Either that or make the price per night reflective of its declining value. Sadly, we would not stay here again nor recommend it.

I am currently on my fourth night of a five-night stay in Apartment 8D, and unfortunately, my experience has been deeply disappointing — falling well below acceptable standards and potentially breaching multiple legal obligations. On the first and second nights, I was unable to sleep due to extremely loud, rave-style music that continued past 11:30pm, despite the building’s own policy requiring quiet after 10:00pm. This is not only disruptive but may breach EPA Victoria Noise Protocols and local council regulations regarding residential noise. It shows a clear failure to enforce policies that exist for the health and wellbeing of all guests. To make matters worse, the days have been filled with intolerable drilling and construction noise from neighbouring apartments — hours of industrial-level sound that robbed the space of any peace. This reflects a lack of planning and compliance with Section F5 of the National Construction Code (NCC) regarding sound transmission and amenity in residential buildings, especially those used for accommodation. Perhaps most concerning is the flooding incident in the bathroom of Apartment 8D, following a standard evening shower. Despite using towels and a mop (notably, a brand new mop placed in the cupboard — seemingly in anticipation of this issue), the drainage system was entirely inadequate. This points to a serious design or engineering flaw. A bathroom that floods during normal use is not fit for purpose and likely breaches: Section 60 of the Australian Consumer Law, which requires services to be rendered with due care and skill; Section 54, which ensures goods and property (including facilities like bathrooms) are of acceptable quality and safe to use; Common law duty of care, where the property owner and management must take reasonable steps to prevent foreseeable harm or damage caused by faulty infrastructure. I have acted responsibly and made every effort to minimise the impact, but I now expect this situation to be rectified in a timely and just manner. That includes addressing the flooding in a permanent way, managing noise disturbances appropriately, and offering some form of remediation for the significant inconvenience experienced. This has been far from a relaxing stay. Unless urgent steps are taken, I would not recommend this accommodation to others — especially those expecting basic comfort, peace, or safety.