The Rubens at the Palace

Reuben’s was an absolutely splendid stay. From the moment we checked in, we felt warmly welcomed by all the staff. They were not only kind but also genuinely personable, which made all the difference. Our room, while small, was charming and beautifully decorated. We experienced a minor issue with the air conditioning, but it was resolved within five minutes by a respectful and efficient staff member. We stayed for four days and loved how conveniently located the hotel was—just across from Buckingham Palace and within easy walking distance to many iconic monuments and parks. Breakfast was a delight, with freshly prepared meals rather than a standard buffet, and afternoon tea was spectacular. The variety of pastries, sandwiches, and the curated tea menu made it a truly memorable experience. We would absolutely stay here again. Thank you for spoiling us on our honeymoon!

We had a fantastic stay at Rubens at the Palace in London. The location is unbeatable—just steps from Buckingham Palace and within easy walking distance to see the Changing of the Guard. Surrounded by excellent restaurants and nestled in a vibrant area, it made exploring the city incredibly convenient. The hotel itself is full of charm and character, with standout service that truly sets it apart. Special thanks to Pascal, the incredible doorman, who quite literally runs into traffic to hail cabs—his energy and dedication are unmatched! In the evenings, we loved unwinding at the New York Bar, which features top-notch live entertainment and some of the best bartenders in the city. Whether you're visiting for business or pleasure, Rubens offers a memorable London experience with classic hospitality and flair. Highly recommended!

Afternoon tea was quite nice but not at the same standard as the great venues of London. We have enjoyed afternoon teas around the world as it’s a hobby but the Rubens doesn’t feature in our Best Of list. The service at the front door was good but the tea was poured before it was steeped, the food was reasonable but didn’t have the finesse of other London hotels, and 89 minutes after we arrived we were politely reminded that our 90 minute reservation was over despite the place being mostly empty. It was all okay but didn’t justify the premium pricing on par with the greats. We left feeling slightly shortchanged.