The Sebastian Vail

The Sebastian Hotel did not disappoint. The staff were exceptionally friendly and efficient throughout our stay. The public areas and pool deck are beautifully maintained, creating a welcoming and relaxing atmosphere. The rooms are spacious, with excellent beds, high-quality linen, and great sleep comfort. A nice touch is the in-room fridge, stocked with a complimentary soft drink that’s replenished daily. Tea and coffee-making facilities are provided, along with a lovely selection of Molton Brown amenities in the bathroom. The hotel is centrally located and within easy walking distance of shops, restaurants, and key attractions. Although the room was comfortable, it was a bit dark due to the small windows and lacked a view. There are signs of minor wear and tear, but overall, the hotel remains clean, spacious, and very well maintained. We were part of a wedding party, so we didn’t get a chance to try the hotel’s food offerings. We’ll definitely return to Vail, and The Sebastian will be our first choice for accommodation again.

Check-in and Arrival Our arrival was delayed when a team member recovering from surgery was unable to assist with luggage, we unloaded and took the luggage on a cart. Room Comfort The first room we were assigned had neither air conditioning nor hot water. Although the hotel offered us a different room, the replacement still lacked A/C, although airflow was better and we had a hot water. It’s an inconvenience to repack and move floors and unpack again. Amenities The hot tub was initially inoperable; after a few hours the maintenance team had it resolved, —but the delay was frustrating as it changed our plans for the morning. The restaurant was closed so we were not able to try it. Rates and Value When we asked about extending our stay, the quoted rate was nearly double what we originally paid. The significant jump didn’t align with our experience of multiple maintenance issues, some sort of concession would’ve been appreciated. Service and Location Staff interaction was warm, attentive, and apologetic. Their genuine friendliness and willingness to help were the highlight of our visit. The hotel’s location in Vail Village is unbeatable—right in the heart of the action, with shops and restaurants just steps away. Overall While The Sebastian’s team and its central setting make it an appealing choice, the persistent maintenance problems—and the steep extension rate—mean we’re unlikely to return.

The front desk staff at this hotel were genuinely helpful and kind — they really tried their best to make our stay comfortable. Unfortunately, the overall experience was brought down by poor management. There were several issues during our stay that could have been handled much better, but it felt like no one in charge was available or willing to take responsibility. The front desk team deserves credit for staying professional and doing what they could, but it was clear they were working under disorganized leadership. With better management and communication, this hotel could offer a much better experience