The Senses Resort & Pool Villas PHUKET

Overall, a great hotel to stay at! My family has stayed at Senses multiple times over the years, and this time was my first visit. The manager, Oil, was incredibly kind and helpful during check-in. When I mentioned that I’m pregnant, she generously upgraded our rooms free of charge to “Deluxe Rooms with Sea View.” The rooms were spacious, and they even added an extra bed in one of them to comfortably accommodate the three of us. We felt so at home that we decided to extend our stay for another week. The cleaning service and breakfast staff were also fantastic. Our rooms were cleaned and mopped daily, and the sheets were changed every day, which we really appreciated. The staff are always ready to jump in and help — Aey even carried my plates to the table for me one morning, which was such a kind and thoughtful gesture. The only thing I wish were better is the dining area. It’s a beautiful open-air balcony with lovely plants and a nice view of Patong city and the beach in the distance. While the setting is charming, the open-air setup can get a bit warm and humid on some days — I personally would have preferred an indoor, air-conditioned space for meals.

Location was perfect, quiet and picturesque…..BUT Pool Access rooms are not private, the bar kept the music blaring until midnight, so the quiet of the morning was shattered. The pool was not cleaned every day. The pool ladders were not attached securely. All the pool access rooms were not alike ie. the one closest to the lift was more run down. TV channel selection was very limited, with no movies in the pool access rooms. Housekeeping was excellent, very attentive. Shopping was very close but not cheap. Lots of food selection around and at the shopping centre. Food was ok at the hotel but not always authentically Thai food, which was my expectation. Free transport to and from the beach and shopping centre, which was amazing.

I had a disappointing stay at The Senses Resort in Phuket. The air conditioning in the hotel lobby and elevators was not working at all, which made the atmosphere uncomfortable. The entire place had an unpleasant smell, and there was a lot of noise at night, making it difficult to sleep. The food was poor with very limited options. Honestly, it’s a shame this hotel is rated as 5 stars, The room was poorly equipped and lacked the basic amenities you would expect in any proper hotel room. Also, the advertised sea view is very misleading — while you can barely see the sea from a distance, the beach is actually about 15 minutes away from the hotel. It is definitely not a beachfront location as described. The only positive aspect was the receptionist, who was polite and helpful. However, the hotel overall was not clean, and the available services were very limited. I would not recommend staying here.