The Shore At 46Th Hotel

Visited Playa del Carmen on a number of occasions and stayed in a variety of hotels and condos. The Shore is by far the best of all of them. The building is new, modern and well decorated. We stayed in a two-bedroom condo that was spacious, a reliable WiFi and was relatively quiet. The rooftop lounge and pool have one of the best views of the Caribbean. Excellent pizzas! Enjoyed a massage at the spa and used the gym each day. Will definitely go back to The Shore.

Honestly the worst hotel I’ve ever stayed at ever and I haven’t even made it through the first night. My room turns out to be a joint room to the one next, separated by a paper thin door. That neighbour that shares that door decided to bring a bunch of guys home and make a bunch of noise, play some kinda of kazoo whistle, and chop up their substances to keep the party going. I could hear them going for a while. After a long day of travel I went to bed at midnight and was woken up 2 hours later. There was no going back to bed after that. I actually went down to sit in the lobby as it was the only peace I could find. It feels like a dorm room as you can also hear in from other hotel rooms. The hallways echoed conversations, neighbours fighting were even louder and of course dogs barking at that early hour of 3 am. Only been here a couple hours but I did manage to check out the rooftop pool, which the view is beautiful. A good 4 of the several large glass railings around the pool look like they are about to fall onto the street below, and are not properly secured. BIG safety hazard I would think. Expedia has not been able to reach out to the property to change room as they seem to be unavailable. A person could not pay me to stay here and I’m getting out of here the first chance I get. Thumbs up for the location but I would stay clear of this building as a guest, or anyone, as those glass railings WILL fall soon and kill someone soon. Cannot say how sorry I am to myself for booking this property.

The hotel is nice it self but very bad managed. We did not have toilet paper for 3 days we have been there. The reception closes at 11:00 pm and nobody at night beside than a security guy that does not speak English and don’t even know where a piece of toilet paper is. Our safe did not work for over 24 hours and I had to make 3 complaints to get it replaced. No apology from anyone. I have seen few bugs in the corridor to our room. The toilet did not flush properly. The shower had a very poor pressure. There is not soap to wash the dishes and housekeeping don’t remove/replace cups... so basically you end up washing your cup with the body wash. There is never a manager on duty so if you want to speak with someone is basically impossible. I sent two email which I never got a reply. This is quiet unfortunate for the property itself to be such a bad managed cause the rooms are actually quiet nice. Rafael was the only nice person overall working there, everyone else should change job, hospitality is not for everyone.