The Spa Hotel

We had an amazing stay in an Indulgent room. Customer service was incredible from everyone we encountered and they went above and beyond for us. Room, hotel, grounds and spa were beautiful. Big, comfortable bed. Breakfast delicious. We had room service and cocktails delivered from the restaurant, also delicious. It truly felt like a relaxing getaway. Hotel room was not very soundproof but most guests were quiet. Would have liked to see more protein in the vegan options and the sheets felt like they may have been a blend but regardless would love to stay again and it far exceeded our expectations - highly recommend

The spa and pool were wonderful. We had fabulous treatments. And a special mention for the restaurant and bar staff who were friendly, fun and respectful. It's not cheap. But worth it for the extra mile in every area and detail.

The Spa Hotel Royal Tunbridge Wells is in a beautiful location apart from the roadworks opposite the entrance which is noisy with lots of traffic. There is not a lot of atmosphere in the evenings and the bar service is hit and miss. Quite a lot of youngsters with not a lot of customer service skills. I think the hotel is more interested in functions to make money than hotel guests. The room was clean and really soft bath towels lovely modern bathroom and hot water. The orangery for breakfast was not on the ball with the food orders and hot drinks. We did not eat in in the evening as the service was poor at breakfast. The swimming pool is small but adequate however the changing facilities only have one cubicle which is not good enough. The staff did not explain how things worked not good enough on a first visit when you need to know what's what! The grounds are lovely! I would not stay again as it was a way out of the town center and getting taxis everywhere is too expensive!. It's not wonderful but it's ok