The St. Regis Atlanta

I have stayed at this property several times, and every single time it is wonderful. All requests from Plat Am Exp FHR were honored: early check in, late checkout, etc. ( I did not want an upgrade as I like the balcony rooms.). Staff goes above and beyond to be friendly and hospitable. Thank you especially to Demetrius at the front desk and Mimi in Astor Court--they are wonderful. High prices, sure, but worth it.

This hotel is fabulous and I have stayed here a few times!!! It is SO luxurious and the staff is wonderful. I stayed for several nights to visit various local businesses regarding building a home. Most were within walking distance to a 10 minute drive frim the hotel which was great. Mimi and Jia took care of me for breakfast almost every morning. What a way to start the day!! These ladies as well as the other restaurant staff went out of their way to take extremely great care of the guests. Their happy dispositions, smiling faces, and graciousness each morning were absolutely infectious! I've never seen people appear to love their jobs as much as these lovely women. I felt SO spoiled, I did not want to leave! I can't wait to come back!! It truly feels like my home away from home.

I love the hotel but I've never been to another Marriott property that's quite so stingy/strategic about avoiding upgrades. That being said, it's still one of my favorite places to stay. Just beware that loyalty doesn't matter to them. I've visited both as Ambassador and titanium. They have a lot of money floating around so I understand it from a business perspective... To be fair though the Ritz in Atlanta is somewhat similar in that regard so it may just be an Atlanta thing. I've been to 2 other St Regis properties that were very generous with upgrades. Again I still LOVE the hotel and will be back... just temper your expectations. And it's not an availability issue because they will call and offer to let you pay for an upgrade in order to keep it out of chat texts where Marriott can see it. I love the accommodations and the room I stayed in, it's the tactics that need to be improved. Honesty is a highly valued attribute.