The St. Regis New Capital Cairo

Spent a week in the hotel for a business trip, I was welcomed with great hospitality throughout, from security, reception, butlers (yes you get a personal butler how cool was that!), housekeeping, private dining, restaurants and gym, all the hotel staff were just amazingly friendly and helpful. There were a few of us, and we all arrived on different days and the reception put our rooms right next to each other, which was really helpful when we as a team need effective communication while on a trip. Mr Samy in the reception was highly professional and friendly, who made the check in and out smoothly, he explained everything i need to know clearly and made my stay a very comfortable and pleasant experience. Ali in the breakfast restaurant even remembered each of our names and always greet us with a big smile. I would like to thank all the hotel staff and would definitely book this hotel again next time in Cairo.

Extremely luxurious, all possible services are available. However, the location is very far from downtown Cairo. It will be a great location when the capital administrative city is working full capacity... maybe in 3 years

i HAVE SENT THIS MESSAGE ON THE 12/06/2025 VIA EMAIL TO THE ATTACHED PEOPLE. STILL WAITING TO HEAR BACK FROM THEM. Feedback Regarding Recent Stay at St. Regis – Cleanliness and Comfort Concerns THIS PLACE IS FILTHY!!! Dear St. Regis and Marriott Team, I hope this message finds you well. I recently had the pleasure of staying at the St. Regis New Capitol and I would like to begin by expressing my appreciation for the exceptional service I’ve come to associate with your brand. The property itself is nothing short of majestic — elegant, refined, and truly reflective of the luxury that defines the St. Regis name. I was also genuinely grateful for the complimentary upgrade to the three-bedroom suite, which I received upon check-in. The food, service and spa was exceptional. People were all so amazing. However, I’m very disappointed to share that the experience within the suite did not align with the high standards I have come to expect from both the St. Regis and the wider Marriott group. Upon entering the suite, I was immediately struck by its poor state of cleanliness. There was visible mud throughout the space, and dust bunnies had accumulated across multiple areas — I have attached a video for your reference. More troubling, however, was the persistent mosquito problem. Despite my raising this concern during the stay and the suite being fumigated, the issue was not resolved. My children and I were repeatedly disturbed at night by mosquitoes buzzing in our ears, making for an uncomfortable and restless experience. Twice the House Keeping team came in to clean but honestly it’s was sloppy and poor. It felt more like a motel 1* experience. Within 10 minutes of arriving in the MBR I killed 5 mosquitoes. The floors were all dusty and muddy. As a Platinum Elite member and a loyal guest who has chosen to stay at multiple St. Regis properties worldwide, this stay was not reflective of the standards I’ve come to know and trust. It was both unexpected and disappointing to encounter such issues, particularly at a property of this caliber. Given the circumstances, I believe some form of compensation would be appropriate and appreciated. I truly hope this feedback is taken seriously and helps ensure that such lapses are addressed for future guests. I look forward to hearing from you. I prefer not posting this review publicly. Warm regards,