The Thane Club

Hi we stayed for a night. Rooms were excellent and spacious. Would highly recommend this property to everyone. We ordered breakfast and it was very tasty.

Always faced issues with checking in whenever the booking is done by third-party travel apps like MMT etc. receptionist always says that we have not received the booking or received a booking for twin bed etc and asks to pay extra for the room I booked. The entire time receptionist keep saying call customer care we can't help and makes me wait at the reception for atleast 30 min.

1. Customer service said to make advance and remaining shall be paid upon vacating. However receptionist demanded to pay in full for the stay duration. Disappointment. 2. For a single person stay, a room with 2 seperate beds is assigned. Disappointment. 3. Receptionist on 26th June assured to give bill on 27th morning. When asked for bill on 28th evening, for the amount paid in full for 3 days stay, another receptionist says shall give the bill upon check out only. Disappointment 4. I ordered for 1 idli, 1 vada, 1 masal dosa combo and get 2 idlies 2 vadas combo. Disappointment 5. The same menu change continued for day 2 as well and had to argue tk get it changed and received a cold dosa. Disappointment 6. Room cleaning is not done till you come back in the evening. Food plates have created foul smell in the room. Beds not tidied up. Disappointment 7. Finally the bill. 13004 was paid by me and they give me a bill of 12118. Difference is not paid back and no clarity for the same. Looters? I was forced to stay here as they took 13k from me. Will never recomend this place to anyone.