The Townsend Hotel

The hotel was very elegant the desk person was very polite .. I ranked the room a three due to the dust. It was everywhere! The glasses in the dry bar and on the bed and lamp. Overall the room was cozy and I liked the technology. The location was on a very tight street and made parking impossible with all the traffic. The food and room Service was amazing!

I guess I was expecting more for the price. In the lobby bulbs were hanging exposed from the ceiling and upholstery on the common furniture was soiled and worn. Would have brushed it all off if they didn’t charge me $23 for a 4oz pour of sparkling rose at the bar. At least warn me of the price first - geez. Also extra fee is supposedly for turn down service but we never received that or were asked. Looking forward to it but were disappointed.

I spent over $1,000 in less than 24 hours, yet the experience fell far short of what I would expect from a four-star hotel. I grew up in Bloomfield Hills and have always considered The Townsend my go-to hotel. I was even married there over a decade ago and have often recommended it to family. Unfortunately, since the change in ownership, the service has declined significantly. Despite two recent poor experiences, I gave it one last try a few weeks ago. Once again, I was placed in an unacceptable, noisy room across from the garage. When I asked to be moved, they offered a suite or a room on another floor. I had booked in advance specifically to secure two adjoining rooms so I could be close to family, and neither option honored that. I reluctantly accepted the suite, which felt like it was in a separate building. The relocation was a hassle, and to make matters worse, I overheard the assistant manager, Madison, speaking negatively about me, completely unprofessional! I felt as if I was staying at a motel. The restaurant was also a letdown. It’s clear the chef has changed, and the food quality has suffered. After spending over $1,000 in under 24 hours, I was confronted by the valet, who aggressively insisted my driver move the car within five minutes, despite my kids still coming down. His tone was combative and unnecessary. Who does that at a “four star” hotel?? The reason why customers are willing to pay the high price is for convenience and to be treated with exceptional professional. That was the final straw. The Townsend no longer feels like the welcoming, high-standard hotel it once was. I’ll be staying at the Daxton next time and hope it becomes my new go-to. The only interaction I had with a truly professional staff member was a young lady named, Mariah. Perhaps the owner(s) should make her the assistant manager.