The Tuscanian Hotel

For a three night stay with the family, I couldn't fault it. Clean rooms, strong AC, lovely front desk staff, and perfect location with everything within a 10 minute walk. Very accommodating at breakfast for gluten free / celiac.

My wife and I spent 4 nights here on our honeymoon. We were extremely happy with the hotel. The location was central within the walled city. Everything was within a short walking distance, including the train station. The restaurant attached to the hotel is great: Antica Osteria. The morning breakfast included a nice spread as well. Stephania, the concierge, was very helpful. She helped us book taxis, introduced us to a fantastic winery called Tenuta Adamo, and referred us to a great thermal spa called Bagni Di Pisa Palace & Thermal Spa, in San Giuliano. The town of Lucca was a pleasant surprise on our Italy honeymoon. This hotel was key to our stay in Lucca.

To me service says it all. This hotel misses the mark in that regard. As an elderly female traveling alone I tend to ask the front desk for help, as I did twice here when I could not get a taxi from the train station. The clerk refused to help locate a taxi and I walked with 2 heavy suitcases full of art supplies etc. A nice lady helped me up hills and 3 wonderful young Brit men walked me several blocks carrying my gear to the hotel. I stiil dont know why the clerk couldn’t make a simple call to help ( or give me the number to call ).