The Vermont Hotel Newcastle

I'm just reviewing the afternoon tea that we had there yesterday so I can't comment on the rooms. The quality of the afternoon tea was fantastic. The service was also very good and overall I thought that it was great value. The surroundings/ambience of the hotel is top notch and I'd definitely consider staying. The location is very convenient for the railway station and there was parking available at the hotel.

I stayed at this hotel last year for a night while on my journey in the north and I was really looking forward to my stay here, the staff are friendly to most part just quiet. The reason for my 2 star rating is the train line basically backs onto the hotel and you feel and hear not matter where you are in the hotel. My room looked over towards the castle and I could always hear the train line and the trains braking outside my window as they approached the station. The rooms are a little dated but they are very nice rooms, reminds me of my grandparents place in a good way. If you do stay remember to bring ear plugs with you otherwise you won't sleep very well. I bumped into another guest who asked to move due to the train line, I hope he got a quieter room than mine.

Me and my partner stayed at the Vermont Hotel in Newcastle this past weekend for two nights and had a very disappointing experience. After the first night, we went out during the day, and when we returned, the room had been serviced. soon after this when getting ready to go out for the night I realised my expensive Tom Ford perfume, which had been left in the bathroom with my other toiletries, was gone. Turned the room upside down and emptied both bags to make sure and it was no where to be found. My partner reported the issue to management and initially they said they would look into it, which gave me some reassurance. However, when we returned to reception at check-out in the morning, we were met with a completely different attitude—dismissive, uninterested, and unwilling to take any responsibility. We were told they “trust their staff” and were essentially made to feel like we were lying. They went on to suggest we would likely find the item in our bags when we got home!? It’s clear that the cheap rates at this hotel are reflected in the quality of the customer service. There is no sense of accountability, professionalism, or genuine care for guest experience. Would expect better from a so-called 4-star hotel. Definitely won’t be returning, and would strongly urge others to think twice before booking. You get what you pay for—and in this case, it’s very little in the way of integrity or service.