The View On Hannans Kalgoorlie

The motel may look outdated, but the absolutely fantastic customer service from Cullen was absolutely amazing! I have stayed here twice now, and it is mostly because of his customer service, the size of the rooms, and the buffet breakfast that keeps me coming back with my family.

Probably a bit overpriced for what it is but had everything you need for a comfortable stay. Cleaning staff definitely need to clean under beds when people check out. We had a half eaten apple and a baby bottle half full of rotten milk under our bed on arrival.

Booked the executive apartment for 3 nights. Check in was pleasant, staff were friendly and informative. Unfortunately the apartment did not really live up to its name, it was very dated and not very comfortable. Most of the furniture felt flimsy and the beds were very lumpy. The TV was outdated so there was no way to access any online streaming in the evenings. The kitchen had basic kitchenware, however, there is a note that states to clean your own dishes otherwise a $50 cleaning fee is applied. This is understandable but resulted in many dishes being dirty from previous guests. The bathroom has been modernised compared to the rest of the room, however there was water damage to the cabinets and there is major flooding issues due to a poor shower design and improper drainage, (towels had to be used to mop up the pool of water on the floor). Although there is plenty of parking, this hotel has access from the Main Street as well as the rear alleyway, and there are no security gates, it is open on each side. Each night there were multiple locals wandering through the hotel, looking into the room as well as people’s vehicles. On one of the evenings a man tried to take personal items from us as we walked back to our room, I was also watched getting out of my car and walking back to my room. It was very uncomfortable and did not feel like a safe place to stay, especially with a 10 year old child. We also did not receive any housekeeping during our stay, except for at 8:30am on the day of checkout when a staff member walked in when I was sleeping (there were no do not disturb signs provided). Upon seeing me the staff member stated that check out was at 10am which I told her I was aware and informed her that it was only 8:30am. She left and I felt I had to pack up my stuff and leave. There is a $100 deposit required at check in, which was not stated on the booking, it comes out of our bank straight away, however, it of course takes 3-5 business days to return.