The Vintage Hotel & Spa Lisbon

Our stay at The Vintage in Lisbon was nothing short of exceptional — and this was our fourth time returning. From the moment we arrived, we were met with the kindest and most attentive team I’ve ever experienced at a hotel. Every detail felt personalized . The rooftop staff remembered our usual orders and greeted us with such warmth and timeliness that it felt like we were among friends. The ambience throughout the hotel was serene, stylish, and truly reflective of Lisbon’s charm. We felt seen, cared for, and genuinely welcomed. It’s rare to find that level of thoughtful service — and it’s exactly why we keep coming back. Looking forward to visit number five already.

We recently stayed in the Castle Suite at the Vintage, and can honestly say that everything about the stay was outstanding. The place was spotless throughout, our room was amazing and the goodies in the room were a lovely idea. The staff were all brilliant, and the breakfast was one of the best we have ever had, including Cava of course.. lastly, the location was fab, and we were only a 5 minute walk from the Metro station. We will definitely return.

I decided to revisit this hotel after 4 years, and unfortunately, it was a huge mistake. I ended up leaving a night early because I simply couldn’t tolerate staying any longer. The ownership has changed since my last visit, and the decline is evident. The hotel is incredibly run-down. The carpet in my room looked like it hadn't been cleaned in years, and the tap was malfunctioning. The A/C also barely worked. It feels like the new owners have completely neglected the place. The room had stains everywhere, and the artwork on the walls was crooked, creating an unwelcoming, unkempt atmosphere instead of the chic vibe the hotel once tried to maintain. The bathroom had a hot & cold tap that was working the opposite. If you want cold water it would run more and more warm. I told the hotel staff this in the reception as this is totally unacceptable. This really hurt my hands and face. Nobody cares about this, and I am very sure I’m not the first one complaining. To top it off, breakfast was a joke. I was the only guest there one morning, and the waitress appeared very sick, sneezing multiple times over the glasses and cups. A few kitchen staff members walked out, all looking unwell, and the reception workers were also suffering from sinus issues, which they openly shared with me. Unsurprisingly, I left the hotel with a bad cold. I paid €400 per night for this experience and deeply regret it. I will never return, and I feel like I wasted my money here. If you're looking for a pleasant and hygienic stay, this is not the place for you. This version keeps your main points but adds some structure and clarity while still conveying your disappointment. It highlights specific issues, the general decline of the hotel, and the health concerns, which makes it easier for potential guests to understand your experience