The Westbury Mayfair a Luxury Collection Hotel London

Love this hotel! The staff is warm and friendly. Now it’s Christmas time and it’s the best location to be in. There are seasonal decorations everywhere. The hotel itself and the suite is extremely cozy. I couldn’t have picked a better hotel to spend a week in London while I work and have fun. The turndown service is also nice. Perfect hotel in a perfect location.

The positives - amazing location within walking distance to shopping, great food, attractions and transit. The front door staff are very attentive. The hotel itself is very very clean, and the rooms (towels/bedsheets etc) very clean as well. They have a number of food options within the hotel both in-room dining and through Polo Bar and the restaurants. Tons of food options immediately outside as well (try Piccolo or Sketch). The negatives - staff at restaurants and Polo Bar were very rude. The rooms are small compared to North American standards. No turn-down service provided. The bathrooms are even smaller - and they really need to upgrade the showers as they have a filthy shower curtain. There was construction on the floor above and/or below us so if we wanted to sit in the room during the day - that wasn't feasible. Be sure to ask for a quiet room. The stores in the area are very high end so be ready to drop a few thousand dollars if shopping here. The hotel staff are not super helpful and won't give you tips like "take transit to the airport - its actually cheaper and quicker!".

Good location and friendly service. However, the room is quite small with one king bed pretty much taking all of the space. The water pressure for the shower could be a lot better as well. The walls are not well insulated so you can hear people talking from the next room. The gym on the second floor is okay and has free water bottles available which is nice.