The Westin Atlanta Gwinnett

We have stayed several times now. Great rooms and location. We also had a wedding rehearsal dinner at the Rooftop Overstory Outpost. It was amazing! Michaela was our event coordinator and Nate was our banquet lead. Ask for them! The food and service were really good. Atmosphere was incredible.

I recently stayed at this hotel and had a mostly positive experience. The room was excellent, and the hotel staff inside were professional and welcoming. I appreciated the comfort and service during my stay. However, I had a very unpleasant and uncomfortable experience with the valet service. I only used the valet once during my 48-hour stay—just to drop off and later retrieve my car. Despite having a valet pass (with charges already included), the valet attendant demanded a tip upfront and insisted I give a “nice tip.” He also stated that he was from an external company (AAA) and that tips given inside the hotel would not reach him. When I told him I would tip after loading my car, he continued to follow me for nearly 10 minutes, standing nearby and watching me the entire time—clearly trying to pressure me. Even after I tipped him $20 for a $30 service, he was visibly unhappy and continued hovering around, making the situation feel awkward and uncomfortable. This behavior was inappropriate, unprofessional, and unacceptable. I strongly believe in tipping for good service, but being followed and pressured—especially when valet charges are already included—is not okay. I hope hotel management takes this seriously and addresses it with the valet service provider to ensure guests are treated with respect and not made to feel harassed.

This hotel is beautiful and offers things like valet parking. However if you come here they expect you to be free with your money. They leave a water bottle in the room with a $9.00 price tag. You pay to stay here, pay more to park here, then have to pay more if you want breakfast or just a cup of coffee in the morning here. The purchasable items are priced like this is Disney World. So if you stay here you need to have money to spare. They do have coffee makers in the rooms but mine did not work, which I reported so the next guest in the room might have a working one. The rooms are nice and everyone is pleasant here. The service is good. The 3 star rating is due to the over pricing of nearly everything here and the fact that a hotel that wants to be as haughty as this one, at a minimum, should check that the appliances in a room work before putting a guest in the room. Also it wouldn’t kill them to put coffee out for the guests. I know they have Starbucks but people don’t go to Starbucks for a plain cup of coffee, unless it is the only option and they really need their caffeine in the morning.