The Westin Bear Mountain Golf Resort & Spa Victoria

We had a wonderful stay at The Westin Bear Mountain. Our room was impressively spacious and very comfortable. A huge highlight was the surprise free upgrade to a room with a stunning mountain view – thank you so much to the staff for that incredible perk! We loved relaxing in the large bathtub and spending time on the big balcony taking in the scenery. The only minor hiccup was finding the spa facilities – the signage or directions could perhaps be a bit clearer. Overall, a truly great experience. The upgrade made it extra special, and the room itself was perfect. We highly recommend staying here and would definitely return!

We had a really great stay at The Westin Bear Mountain – overall an amazing experience. The staff were super friendly and helpful, and the service was definitely 5-star. Our room was clean and cozy, and the views were beautiful. The food was another highlight – both breakfast and dinner at the restaurant were fantastic. Easily 5 stars for the food and hospitality! The only downside, and the reason we’re giving 4 stars instead of 5, is that the spa facilities (like the pool and saunas) weren’t included – you have to pay extra to use them. It’s a bit of a bummer, especially since it’s a spa resort. That kind of access would’ve really made the experience feel complete. That said, we did enjoy the outdoor hot tub with amazing views, which was a great touch. All in all, still a wonderful place to stay – just wish the spa experience didn’t come with so many extra charges.

Dear Westin Bear Mountain Golf Resort & Spa Management, I am writing to formally express my disappointment following a recent two-night stay at your hotel. While the property itself is beautiful and the views were quite enjoyable, our experience was significantly affected by persistent electrical issues in our room. During our stay, we encountered a major inconvenience when half the power in our room unexpectedly shut off. I understand that technical issues can occur, but the timing and handling of the situation left much to be desired. Given that we spent very little time in the room during the day, the few moments we were there were made uncomfortable due to the lack of air conditioning, no access to the TV, and extremely limited lighting—only the bathroom and one other light functioned. This also made packing especially difficult. We reported the issue to the front desk, and while it was resolved the following morning, we were informed the power switch was located outside our room. For the inconvenience, we were offered a $50 credit toward breakfast. Considering the discomfort caused, I found this compensation underwhelming. To make matters worse, in the early morning on the day of our departure, the power shut off again. When we informed the front desk, their response appeared indifferent and dismissive, which only added to our frustration. This repeated issue and lack of concern from staff made an otherwise pleasant stay end on a disappointing note. I believe a more appropriate resolution would have been warranted under the circumstances, and I hope you will take this feedback seriously to improve future guest experiences.