The Westin Bund Center Shanghai

We stayed here in our 1st visit to Shanghai, and it was very pleasant. We got a high floor room with a nice view. The rooms are big with a separate living room. Breakfast was delicious and with plenty of options. Service was very attentive. The location is walking distance to the metro and touristic spots. The Ittalian and Chinese restaurants are also good. We definitely recommend it and would love to come back.

location wise- perfect, nothing to complain about. Service- Terrible for a 5 star hotel. I have booked 2 rooms, 1 is acceptable, the other was terrible that I have to request for room change. The whole floor was smell of cigarettes even though is an non smoking floor. My room was not spared, so had to have my room change. The new room isn't impressive as well. First, a 5 star hotel toilet doesn't come with a bidet spray, the shower cubicle actually pond after shower. Imagine the drainage side is actually on the higher side, so even the next day after I shower, the cubicle still pond. Service- As good as don't exist. When I check in, no bellboy around to help with my luggage, I have to drag my own luggage to my own room. So have to drag down and up again after I requested to had my room change. Concierge is not helpful at all, never inform on Breakfast venue, timing. Didn't even offer to get a bellboy to help with luggage. Breakfast- After telling the counter on our room no. No one was there to usher us to a table, I have to walk around with my wife to look for empty table. Total disappointment for a 5 star hotel...

Super super super Disappointing Stay at The Westin Bund Shanghai — Far Below 5-Star Standards I recently stayed at The Westin Bund Shanghai and had one of the most disappointing hotel experiences in recent years. For a property branded as a five-star hotel, the service, facilities, and overall guest experience fell drastically short. Here’s a detailed account: 1. Overpriced, Underwhelming Breakfast Breakfast cost 350 RMB per person, yet the selection was limited and uninspired—no local delicacies like soup dumplings. It genuinely felt like a “refugee meal” experience. In contrast, at Andaz, the variety was much better and food like noodles and coffee was brought to the table. At Westin, everything was self-service, chaotic, and even the coffee cups had run out. 2. Poor Service and Reservation Confusion I booked through Amex, expecting standard benefits, but the hotel claimed the reservation showed up as Expedia, offering no Amex perks. Despite showing my Amex booking, the front desk insisted it was a third-party reservation. The lack of coordination and professionalism was frustrating. 3. No Welcome, No Help with Luggage Upon arrival, no staff came to greet us, open doors, or offer help with luggage. I had to leave my child, walk in myself, and find someone to assist—something unthinkable at any proper five-star hotel. In contrast, Andaz where I previously stayed had someone at the car the moment we arrived. 4. Outdated Facilities and Ridiculous Charges • Extra bed cost 300 RMB, while it was free at Andaz. • Room hairdryer felt ancient; bathroom had an odd stink smell. • Apart from the decent location, nothing felt five-star. • Even basic hygiene details were lacking: they only provided a tiny “mini pocket” for female sanitary waste disposal—completely impractical and inconsiderate. 5. Inflexible and Arrogant Attitude • They refused to add the extra bed until I physically signed a document at the front desk—even though they already held a 1,000 RMB deposit and had my credit card on file. • Staff were consistently snobbish and unhelpful—as if they were stuck in a state-owned enterprise mindset rather than an international hotel chain. 6. Terrible Handling of Food Delivery • Ordered Meituan delivery, sat in the lobby to eat, and were chased away by staff saying it’s a “paid consumption area” despite I ordered coffee from the hotel. • Later, a staff member demanded we take our trash away ourselves, I asks where are the trash bins, the staff claimed that the hotel has no trash bins for outside food waste. Absolutely ridiculous for any hospitality business. 7. Hidden, Inconvenient Pickup Location • The pickup spot for food delivery was in a dark, hidden alley outside the hotel. I had to go there myself to fetch basic essentials. No assistance was provided whatsoever. ⸻ It’s shocking to encounter this level of disorganization and arrogance in such a cosmopolitan, efficient city like Shanghai. The hotel feels like a hollow shell of luxury with no warmth, hospitality, or modern service to back it up. If you’re used to modern, thoughtful, internationally-aligned service—I strongly advise against staying at The Westin Bund Shanghai. This was a deeply disappointing and overpriced experience.