The Westin Dallas Stonebriar Golf Resort & Spa

I traveled here for a conference and was blown away by the facility and the staff. Very friendly folks that seemed to truly care about my stay. The hotel was clean with all of the amenities that I was hoping for. Super comfy rooms and great meeting spaces. Marcus and the front desk really helped us out as well. I'll definitely come back if I get the chance.

I truly had an enjoyable stay from check-in to check-out. The customer service at arrival was exceptional—friendly, warm, welcoming, and extremely helpful. The Valet agent went out of his way, effortlessly, to help with my luggage and get me settled in. The customer service at check-in was especially outstanding—efficient, professional, and delivered with genuine hospitality. The overall condition of the hotel—from the lobby to the elevator to the guest rooms—was perfect. It's clear the team takes great pride in maintaining a high standard of cleanliness and presentation. Even though it was just a short golf trip, it felt like a true vacation. At checkout, the team was just as thoughtful, wishing me well as I rushed to catch my flight. That final touch really stood out. It’s clear that the GM and the entire team set the bar. I look forward to returning on my next trip to Frisco.

We stayed here for the experience to decide if we would stay whenever we are in the area for business. My first impression from the website and outside was impressive. We checked in, and things were moving well. As we navigated throughout the premises, we noticed many unsettling things. For starters, we, as we, finally laid down from a long day we found a bug under the covers in our bed. 1- The hotel rooms have severe safety and security issues. We noticed our room door did not close complete without pulling is shut. As we passed, each room headed to the elevator 90% of the doors we unintentionally left open. Ironically, no one from the hotel management, maintenance, or cleaning staff has identified this safety and security issue. 2- From the moment we checked in, until we checked out and left, the trash was never taken out. 3- The front desk staff was disrespectful. As we returned to the hotel to ask a few questions, the night shift receptionist made a phone call in the middle of our conversation and started a new conversation as if I (a customer) wasn't there. 4- The sitting area was not clean, and the pool was nasty. For the price, location, and advertising, we were disappointed in the overall experience. This review is to help the management staff get out around the hotel and know what's going on throughout their area of responsibilities.