The Westin Galleria Houston

No picture.. sorry, but the rooms were clean. The mattress, pillows and lightly weighted blanket were to die for.. I was able to lower the room temperature and it cooled quite fast. They provided a small cooler that worked well. No microwave in rooms. 😫 All the staff was very friendly and pleasant. Our party requested a wheelchair and they were kind to see we got one. The only negative is that I wish they would have a hot tub.

I'm extremely disappointed by this hotel. I booked this hotel as there was a 4 day event that was being held in the event spaces within the hotel. The morning after my first night at this hotel, I woke up to the sight of a bedbug crawling on my partners pillow. I was in disbelief and we requested to have our rooms changed, which was done immediately. If I had the option, I would've moved to a different hotel because I was uncomfortable the whole weekend, itching where I was bitten and fearing that the new room might have bedbugs too. On a positive note, the staff is very friendly and professional. The location of the hotel is pretty great too. Unfortunately, I'll never book at this hotel again.

Our recent stay at this hotel was deeply disappointing and upsetting. We accidentally left a very expensive and life-saving medication for our son in the hotel room fridge. As soon as we realized the mistake, we immediately contacted the hotel to retrieve it. To our shock, the staff showed no sense of urgency or empathy. They claimed the room was already re-occupied and refused to check the fridge, saying the medication was not labeled with our name. They also insisted the housekeeper only saw “leftover food,” which clearly means no proper check was done at all. We are talking about critical medication for a child’s health, not something to be brushed aside so carelessly. The dismissive attitude and refusal to help us recover the medication was not only unprofessional, but inhumane. This experience has left us really hurt. We expected at least a basic level of responsibility and compassion from a hotel, especially when a child’s health is at stake. Unfortunately, they failed us completely.